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Customer Support Technician
Customer Support Technician-March 2024
Kulim
Mar 28, 2026
About Customer Support Technician

  Key Responsibilities

  Performs standard Tier I procedures including wafer measurement.

  Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.

  Disassembles, cleans and rebuilds kits as part of kit management quality.

  Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.

  Able to diagnose and resolve basic technical problems.

  Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.

  Has the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining a neat and orderly work area. Demonstrates a positive attitude in less than optimal customer situations.

  Complies with all safety procedures and consistently demonstrates safety as a value.

  Other Requirements : This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

  Functional Knowledge

  Has developed analytical skills and application of scientific methods to perform a variety of activitiesBusiness Expertise

  Has good understanding of how the team integrates with othersLeadership

  Has no supervisory responsibilitiesProblem Solving

  Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods​

  Impact

  Impacts the quality of own workInterpersonal Skills

  Uses communication skills to exchange of informationQualifications

  Education:

  Associate's Degree

  Skills:

  Certifications:

  Languages:

  Years of Experience:

  4 - 7 Years

  Work Experience:

  Additional Information

  Time Type:

  Full time

  Employee Type:

  Assignee / Regular

  Travel:

  Yes, 20% of the Time

  Relocation Eligible:

  No

  Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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