Description

　　Are you looking for an opportunity to make a difference? At Mesa Labswe're passionate about protecting the vulnerable by enabling scientificbreakthroughs, ensuring product integrity, increasing patient and workersafety, and improving quality of life around the world.At Mesa Labs we offer competitive wages, including bonus opportunity and acomprehensive benefits package.Total Compensation Opportunity: $41,184 - $52,624The compensation range includes the hourly rate plus a 10% annual bonusopportunity.Benefits include:Three (3) weeks' vacation timeEligible for benefits the first day of the month after you startMedical, dental and vision insuranceCompany paid life insurance, short term and long term disabilityHealthcare and dependent care flexible spending accountsFour (4) weeks paid Care Giver leave401K with a 4% match on day 19 paid company holidays per yearOvertime opportunitiesIn this role you will be working on products to improve quality of life forpatients, workers, and consumers worldwide. Our products and servicesdirectly impact the critical environments that advance medicalbreakthroughs, keep industry moving, and ensure the safety of products weuse every day. Your work can have a direct impact on your life and the livesof those you love. The Customer Support Representative I that supports ourCalibration Solutions business has responsibility for providing excellentservice to Mesa's customers by consistently and accurately meeting orexceeding their expectations and needs. The CSR processes orders, handlesand directs internal and external customer communication and coordinates withvarious departments to respond to inquiries. The CSR is responsible forbuilding and maintaining business relationships with clients by providingprompt and accurate service to promote customer confidence and loyalty.Key Job Responsibilities:Model personal Lean Philosophy 5S behaviors in creating a continuouslyimproving, clean, well-organized and self-maintaining work environment.Work closely with team members and others to motivate and improve 5S knowledgeand implementation.Follow a continuous improvement approach for team accountability for achievinghigh performance SQDC (Safety, Quality, Delivery, & Cost) targetsthrough a visual work environment.Comply with company ethics, code of conduct, policies, and bestpractices, with a commitment to safety in the workplace, valuing ofdiversity, and promotion of a harassment-free environment.Actively participate in CS Daily Management Activities.Answer customer calls and email inquiries, professionally, promptly andefficiently.Assist sales at times with the management of specific distributor accounts.Process incoming orders - web, telephone, email, etc.Respond to sales and/or service inquiries, forward to technical support,as appropriate.Follow up on sales quotes and customer Return Merchandise Authorization's(RMA).Manage, maintain and update customer accounts.Resolve customer complaints - escalate to Supervisor or additional departmentswhen appropriate.Communicate and coordinate with internal departments when needed.Exhibit excellent documentation practices.Perform other duties as assigned by management.Qualifications/Education:High school educationAssociate Degree in technical services, customer service or a related fieldpreferredTwo to three years' experience in a manufacturing or customer service fieldAny equivalent combination of education and experienceMesa Labs is an Equal Employment Opportunity Employer.Mesa Labs prohibits unlawful discrimination and harassment against applicantsor employees based on age, race, sex, color, religion, creed,national origin or ancestry, disability, military status, sexualorientation, or any other status protected by applicable state or local law.

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilit es

　　The contractor will not discharge or in any other manner discriminate againstemployees or applicants because they have inquired about, discussed, ordisclosed their own pay or the pay of another employee or applicant.However, employees who have access to the compensation information of otheremployees or applicants as a part of their essential job functions cannotdisclose the pay of other employees or applicants to individuals who do nototherwise have access to compensation information, unless the disclosure is(a) in response to a formal complaint or charge, (b) in furtheranceof an investigation, proceeding, hearing, or action, including aninvestigation conducted by the employer, or (c) consistent with thecontractor's legal duty to furnish information. 41 CFR 60-1.35(c)

　　Mesa Labs is an Equal Employment Opportunity Employer.Mesa Labor prohibits unlawful discrimination and harassment against applicantsor employees based on age, race, sex, color, religion, creed,national origin or ancestry, disability, military status, sexualorientation, or any other status protected by applicable state or local law.