Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

　　At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

　　Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

　　The Customer Technical Support Manager for Beckman Coulter Diagnostics is responsible for leading the Team in planning and scheduling of field resources for Installations, Preventative Maintenance, and Customer moves while balancing the urgent needs of a complex customer base for emergency instrument repairs.

　　This position is part of the Customer Service and Support Organisation located in High Wycombe and will be hybrid position working from the office 3 days a week and the rest from home. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

　　You will be a part of the Customer Technical Support team and report to the Senior Manager Customer Service and Support responsible for post sales Customer Support in Northern Europe. If you thrive in a fast paced, multifunctional, customer focused role and want to work to build a world-class Customer service and Support organization—read on.

　　In this role, you will have the opportunity to:

　　Partner with the Customer Service and Support leadership team to drive high levels of Customer Satisfaction.

　　Oversee all aspects of Customer Technical Support

　　Identify and drive continuous improvement through effective utilization of DBS principles/tools such as daily/visual management, PSP, kaizen, and standard work.

　　Support service coordination strategy, development and deployment

　　Openly and actively support business initiatives and change within the Service organization.

　　Recruit, develop, coach and train Service Coordination team with clearly communicated performance standards to drive exceptional customer experience.

　　The essential requirements of the job include:

　　Previous management/supervisory (direct reports) experience in a mid-size team or larger

　　Comfort with presenting in front of large groups to include senior leadership.

　　Demonstrated strength in driving change management.

　　Demonstrated experience in coaching, performance management, disciplinary action

　　Occasional travel to customer site

　　At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

　　When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.