customer support escalations specialist.

　　minneapolis , minnesota

　　posted 2 days ago

　　job details

　　summary

　　$25 - $28 per hour

　　temp to perm

　　no requirements

　　category sales and related occupations

　　referenceAB_4451482

　　job details

　　We are seeking a highly skilled and experienced Customer Support Escalations Specialist to join our dynamic team within the financial industry. As a Customer Support Escalation Specialist, you will be responsible for managing and resolving escalated customer issues efficiently and effectively. Your role will involve collaborating with various teams to ensure prompt resolution, maintaining customer satisfaction, and providing valuable insights for process improvement.

　　salary: $25 - $28 per hour

　　shift: First

　　work hours: 8 AM - 4 PM

　　education: No Degree Required

　　Responsibilities

　　Receive escalated customer inquiries, complaints, and issues from the front-line support team for multiple products such as credit cards, deposits, and business complaints.

　　Analyze and assess the severity and complexity of escalated cases.

　　Conduct thorough investigations to understand the root cause of escalated issues.

　　Collaborate with relevant departments to gather information and resources needed for resolution.

　　Propose and implement effective solutions to address customer concerns.

　　Communicate with customers in a professional and empathetic manner.

　　Provide clear and concise updates on the status of escalated cases.

　　Ensure timely communication with customers, keeping them informed throughout the resolution process.

　　Maintain detailed and accurate records of each escalated case, including steps taken and resolutions achieved.

　　Provide comprehensive reports and analysis to management on escalations and resolutions.

　　Identify recurring issues and areas for improvement in customer support processes.

　　Collaborate with the team to implement changes that enhance overall customer satisfaction.

　　Advocate for the customer by providing feedback to internal teams on product or service improvements.

　　Work towards preventing future escalations by addressing underlying issues.

　　The essential functions of this role include:

　　working in a smoke free environmentSkills

　　Escalations (1 year of experience is required)

　　Customer Service

　　Verbal Communication

　　Telephone Etiquette

　　Active Listening

　　Follow-up

　　Customer support

　　Basic Computer Skills

　　Qualifications

　　Years of experience: 3 years

　　Experience level: Experienced

　　Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

　　Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

　　At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

　　Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

　　Applications accepted on ongoing basis until filled.

　　get in touch

　　we are here to help you with your questions.

　　JH

　　jordan hughes

　　[email protected]