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customer support escalations specialist
customer support escalations specialist-March 2024
Minneapolis
Mar 28, 2026
About customer support escalations specialist

  customer support escalations specialist.

  minneapolis , minnesota

  posted 2 days ago

  job details

  summary

  $25 - $28 per hour

  temp to perm

  no requirements

  category sales and related occupations

  referenceAB_4451482

  job details

  We are seeking a highly skilled and experienced Customer Support Escalations Specialist to join our dynamic team within the financial industry. As a Customer Support Escalation Specialist, you will be responsible for managing and resolving escalated customer issues efficiently and effectively. Your role will involve collaborating with various teams to ensure prompt resolution, maintaining customer satisfaction, and providing valuable insights for process improvement.

  salary: $25 - $28 per hour

  shift: First

  work hours: 8 AM - 4 PM

  education: No Degree Required

  Responsibilities

  Receive escalated customer inquiries, complaints, and issues from the front-line support team for multiple products such as credit cards, deposits, and business complaints.

  Analyze and assess the severity and complexity of escalated cases.

  Conduct thorough investigations to understand the root cause of escalated issues.

  Collaborate with relevant departments to gather information and resources needed for resolution.

  Propose and implement effective solutions to address customer concerns.

  Communicate with customers in a professional and empathetic manner.

  Provide clear and concise updates on the status of escalated cases.

  Ensure timely communication with customers, keeping them informed throughout the resolution process.

  Maintain detailed and accurate records of each escalated case, including steps taken and resolutions achieved.

  Provide comprehensive reports and analysis to management on escalations and resolutions.

  Identify recurring issues and areas for improvement in customer support processes.

  Collaborate with the team to implement changes that enhance overall customer satisfaction.

  Advocate for the customer by providing feedback to internal teams on product or service improvements.

  Work towards preventing future escalations by addressing underlying issues.

  The essential functions of this role include:

  working in a smoke free environmentSkills

  Escalations (1 year of experience is required)

  Customer Service

  Verbal Communication

  Telephone Etiquette

  Active Listening

  Follow-up

  Customer support

  Basic Computer Skills

  Qualifications

  Years of experience: 3 years

  Experience level: Experienced

  Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

  At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

  Applications accepted on ongoing basis until filled.

  get in touch

  we are here to help you with your questions.

  JH

  jordan hughes

  [email protected]

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