Job Description

　　PURPOSE: The Application/Customer Support Engineer is responsible for technical product inquires and application, installation and specific customer support. This position partners with the Sales Manager and/or works directly with the customer to help identify

　　(Handler/Docking/Manipulator) test solutions that meet customers requirements by providing direct technical support in all aspects of pre and post product, installation and training, timely resolution of installed product base issues and assist company product design and manufacturing teams with detailed technical reports. This person will need to travel extensively to various locations, effectively communicate and collaborate with customers, sales and internal teams for the design and development of our products and services.

　　DUTIES AND SCOPE:

　　Collaborating with sales team, engineers, and product managers for obtaining accurate information of application usage, system operations, and product management

　　Coordinating with the sales and product teams, in designing products with ease of use and service, and formulating the product specification as per the customer's needs.

　　Lead installation and training visits for new product installations at customer sites

　　Troubleshooting and resolving issues regarding product installed base, and conducting regular follow up on customer's activities and manage field escalation to provide quick solutions and through execution of DOEs and/or leading engineering work and driving effective, timely communication with customers.

　　Manage field escalation to provide quick solutions and timely communication internally and with customers.

　　Preparing products prior to installation

　　Coordinate installation and service-related travel arrangements

　　Provide pre-installation assistance to customers for test lab/floor setup and utilities

　　Maintenance of technical manuals and other documentation

　　Evaluating the customer's requirements regarding systems application and administering the technical, technological, and functional aspects of customer driven proposals, pull thru into sales

　　Assist the product and SW teams in performing the desired product field tests and product installation and debug procedures

　　Preparing technical elements of product and service proposals, formulating the intricacies involved in defining their technical solution guideline.

　　Direct interface with customers and company sales personal on training and technical issues with company products and services

　　Excellent interpersonal and technical communication skills

　　Ability to seamlessly interface with all product design team engineering disciplines, including but not limited to software, mechanical, electronics, packaging, etc.

　　Skills and Requirements

　　Minimum 2 year technical college degree (pref. mechanical/electrical degree OR experience in semiconductor test floor/lab in a service role

　　 Experience working with ATE tester equipment (testers, handlers, probers) and wafer test applications equipment

　　 Proficient with hand tools and knowledgeable about electronics

　　 Ability to provide detailed service reports and conduct equipment training demos

　　 Familiar with SolidWorks and CAD programs

　　 Valid DL and passport and car

　　 Must be able to travel domestically and internationally up to 70% of time with short notice - mainly will be domestically Note to candidates :

　　Your job is to assist the sales team on different technical projects and help figure out what equipment is needed/what Esmo can provide and then help equipment installation at the Fab sites

　　Since you will be onsite, you will be traveling to different customer sites 1-3 weeks/month

　　Majority of the sites are in the Bay Area, Texas, Phoenix, Socal

　　There will be training in Germany which is why you will need a valid passport, this training might be optional but that is not 100% confirmed, but training typically happens once or twice a year null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].