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Customer Support, Accounting
Customer Support, Accounting-March 2024
Plainview
Mar 28, 2026
About Customer Support, Accounting

  Job Summary This position will be the subject matter expert for various accounting, operations, fraud management, and internal audit functions. The Accounting team member will take on a variety of tasks to optimize the operational needs within the bank. Specific Duties/Responsibilities Operational Items Provide courteous and professional support to both internal and external customers Process ACH/Electronic transactions and assist customers with reported Reg E errors Prepare and process check/electronic adjustments and returns Process NSF s, non-posts, and Chargebacks Process incoming and outgoing wire transfers Maintenance and review Recurring Transfers and Transfer/Sweeps Assist Cash Management customers with ACH files, returns, and file troubleshooting Monitor third-party balances to optimize the bank s liquidity and capital Follow all bank policies and procedures to ensure compliance with all laws and regulations Check and ACH Ambassador Other tasks as assigned Fraud Management Monitor and analyze fraud reports/systems to identify risks and minimize loss exposure Proactively review and identify fraudulent transactions Support Enterprise Risk Management activities Cash Management Cash Management Onboarding Cash Management Operations Cash Management Reporting Accounting Handle day-to-day accounting duties including Accounts Receivable, Accounts Payable, payroll, booking journal entries, reconciling credit card and bank accounts Manage and reconcile general ledger accounts Provide general ledger support to various teams/departments Prepare and review monthly financial statements for the Board of Directors Prepare and process accruals and depreciation monitoring Process accounting entries for fixed-income securities Maintain information in accounting templates Work with external auditors and regulators on an as-needed basis to respond to questions, information requests, etc. Other projects as assigned Internal Audit Prepare and review internal audit schedules and reports Assist with risk assessments/ERM Conduct internal audit functions Provide QA/QC support Customer Support Customer transaction processing o Deposits, withdrawals, loan payments, official checks, bond redemption, change orders, etc o Complete Reg CC Holds, CTR and SARs as needed o Buy and selling cash between tellers, TCR and vaults o Process night drop and mail o Daily balancing of drawers, TCRs, coin machine and vault o Maintain equipment as needed Phone, Conversations and Email o Answer incoming phone calls, answer questions, resolve issues or direct to another employee in a friendly manner o Monitor internet conversations and respond in timely, professional manner o Monitor and respond to all incoming service emails Complete customer requests o Moving funds via telephone o Loan advance requests sent to loan officer and support team o Collect information for address changes o Provide wire transfer information for incoming wire requests o Collect stop payment information Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.

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