Customer Success Specialist - Initial 6 month contract

　　Location: UK, HQ in London

　　Reporting to: Senior Manager, Customer Success

　　We're searching for a driven and proactive Customer Success Specialist who will be an integral part of the day to day running of the Zeelo Customer Success team and enabling our continued growth in the UK. Please watch this short video to better understand the services we run https://vimeo.com/752579315

　　As a service business, Customer Success & Operations sits at the core of what we do. You will be part of a small team and be exposed to all functions of a fast growing and exciting business. Zeelo offers a fast-paced and fun working environment where you will be gaining exposure to a variety of technologies and tools within a friendly and supportive team.

　　You'll be responsible for ensuring smooth service delivery for our new and current services. The role will involve working collaboratively with our Customer Success, Operations and Customer Service team along with our clients to ensure clear communication, operational accuracy and ability to adapt and change quickly to evolving needs.

　　Responsibilities:

　　Pre-Sales Support, collaborating on designing services with our Sales team

　　Responsibility for building and maintaining services on our internal Zeelo Mission Control and RINA platform

　　Supporting the Customer Success Lead in coordinating the delivery of services, on-going changes, optimisations and performance issues and sharing with internal stakeholders

　　Coordinating and organising operator invoices within our own Zeelo billing system

　　Supporting with client issue handling and operational changes directly with our clients

　　Coordinating with functions across the business for the delivery of our services. E.g. Global operations/customer service, finance and marketing teams

　　Providing insights to the Customer Success team and Operations team with insights into regular minor issues affecting performance and client/rider experience

　　Thinking outside of the box and suggesting ideas on how we can improve processes and efficiencies across teams

　　Requirements

　　Excellent with technology and outstanding problem solving abilities

　　Ability to make things simple and get things done

　　Be a team player, as well as have the ability to work independently

　　An ability to build relationships and rapport with people quickly

　　Self-motivated and deadline driven

　　Complete comfort with working autonomously and executing with an ‘Empowered' attitude

　　A team player with a positive attitude, able to bring energy to the team

　　The ability to manage multiple projects and changing priorities effectively in a complex, fast-paced business environment.

　　Creative, driven, resilient, proactive and motivated to try new things. You're a self-starter

　　Meticulous and strong attention to detail

　　Nice to have:

　　Experience in transport planning What you should know about Zeelo:

　　Zeelo is a TransitTech company powering bus operators, employers and schools to provide highly efficient, sustainable and affordable transport programs

　　Our mission is to connect the world to work and education through affordable and sustainable transportation

　　We are in the business of providing both SaaS and managed commuter solutions to employers (office-based and shift-based), schools (private schools and universities) and bus/shuttle operators

　　We routinely procure bus operator partners to provide ground transportation

　　We have developed a best-in-class technology platform that connects organizations with riders and operator partners consisting of a route optimization platform, mobile apps and operations management system.

　　We're 7 years old, backed by over $35 million of venture capital from ETF Partners, InMotion Ventures (Jaguar Land Rover), and Dynamo.VC.

　　We're a team of 100+ across 3 continents (Europe, North America & Africa), 4 offices (London, Barcelona, Boston & Durban) and are live in 3 markets (UK, U.S. & South Africa.)

　　We encourage a culture where people move together, smart and fast. Learn more here (https://www.notion.so/zeelo/About-Us-8105657d5e5349dfa59d8f77addee831).