The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of themonday.complatform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.

　　About The Role

　　The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of themonday.complatform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.

　　Build strong relationships with our clients to understand their needs and ensure their success withmonday.comServe as the main point of contact and liaison between clients and the rest of themonday.comteamEmpower customers to connect their goals and challenges with the solution inmonday.comTake ownership of new accounts and manage their onboardingLead online webinars, consultations, and one-on-one demos to educate customers on the features of our productStay in touch with clients to ensure that they're realizing the full potential ofmonday.comBuild, own, and execute client success and engagement plansNavigate client organizations to uncover additional product applications & opportunities for partnershipSpearhead internal cross-functional improvement projectsRepresent voice of the customer and influence product development roadmapPartner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities

　　Your Experience & Skills

　　Native German speaker - a must!3+ years of B2B SaaS customer success, account management or consulting experienceSuperb written and verbal communication skills (Hebrew and English)Positive attitude, empathy, and high energyAbility to take initiative and adaptPrior experience in strategy consulting - advantageStrong customer-facing and presentation skills with the ability to establish credibility with executivesBA or BS degree