We are looking for a skilled professional who will ensure their customers’ success with eMaint

　　computerized maintenance management software (CMMS). eMaint is a SaaS product offered within

　　Fluke Reliability Solutions’ (FRS) family of products. Our services and products are successful in part

　　because they are extremely effective but also because of our commitment to providing an exceptional

　　customer experience. The successful candidate in this role will be enthusiastic about engaging

　　customers to provide proactive strategic guidance and expand FRS’ business and product offering with

　　customers.

　　The FRS work environment is agile, where there are daily standups and constant communication within

　　each self-managed cross-functional team. The ability to communicate effectively with the Professional

　　Services Team and Helpdesk Support team and all other department leads is key to the success of the

　　role.

　　Responsibilities:

　　• Manage a portfolio of top-level "can't lose" clients

　　• Establish a trusted advisor relationship that works to ensure we

　　are meeting and/or exceeding customers’ expectations with our product.

　　• Maintain high customer satisfaction ratings, per company standards.

　　• Prioritize and drive resolution on escalated customer issues – You are the Quarterback.

　　• Own overall relationship with assigned clients, which include Increasing adoption, ensuring

　　retention, and growing revenue.

　　• In-depth understanding of our clients’ business needs/goals allowing you to identify and

　　develop upsell opportunities and preserve recurring revenue.

　　• Recommend appropriate service and pricing structure and generate proposals and contracts.

　　• Develop success plans for customers that outline their critical success and

　　growth factors.

　　• Work successfully with all levels of the organization internally and partners externally.

　　• Manage the orchestration of dynamic and/or mission critical projects involving multiple internal and

　　external stakeholders over extended time periods.

　　• Lead Executive Business Reviews for top accounts.

　　• Facilitate on-site client engagements on an as needed basis.

　　Qualifications:

　　Minimum of 5 years of related experience highly desired

　　Proven interpersonal management skills and exceptional business acumen required.

　　B.A. or B.S. degree or equivalent experience highly desired

　　Comprehensive understanding of pipeline revenue forecasted revenue, and sales cycle revenue

　　management with the ability to meet deadlines highly desired.

　　Proven ability to drive continuous value of products is preferred.

　　Customer Success knowledge/industry best practices.

　　Strong problem solving abilities

　　Previous SaaS experience is a plus.

　　Experience upselling to existing customers is a plus.

　　Fortive Corporation Overview

　　Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

　　We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

　　We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

　　At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

　　At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

　　At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

　　Fortive: For you, for us, for growth.

　　Ready to move your career forward? Find out more at careers.fortive.com (https://stgfortive.taleo.net/enterprise/careers.fortive.com) .

　　Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools

　　and software. We are a dynamic market leader with sound financial health. The Fluke brand has a

　　reputation for portability, ruggedness, safety, ease of use and rigid standards of quality. A wholly owned

　　subsidiary of Fortive Corporation (www.fortive.com), Fluke is a multi-national corporation headquartered

　　in the greater Seattle area. We offer an entrepreneurial environment that is team-centered, customerdriven, quality-focused, and growth-oriented. It is driven by the phenomenally successful Fortive Business

　　System. Working at Fluke gives you access to a robust career development process and challenging,

　　“stretch” opportunities.

　　"The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation. The subsidiary or affiliate is referred to as a Fortive Company. Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-866-272-5573 or e-mail [email protected] to request accommodation."