At Greene, Tweed, you'll find the cutting-edge technology, world-class polymer expertise and endless advancement opportunities you'd expect from a multi-national industry leader. You'll find them all in an environment that embraces diversity in people and opinions, moves decision making to the point of impact, and celebrates your success.

　　If you enjoy continuous learning and are excited about working with and creating technological solutions, explore career opportunities with Greene, Tweed.

　　Essential Duties/Responsibilities :

　　Customer Advocacy : Champions customer needs and concerns within GT to ensure the VOC is present in actions that impact the customer relationship. Actively monitor customer scorecard and GT loyalty scores; Champion and track actions to improve.

　　Contract & Pricing Management: Successfully manage contractual obligations and customer expectations. Monitor expiration date and coordinate functional teams in support of renewal activities. Manage & support assessment and implementation of price increases in line w/ global agreement.

　　Supplier Portal: Support Account Manager in Supplier Portal negotiations and cost analysis. Work cross functionally to coordinate portal training and expectations. Review Portal dashboards/scorecards and costs monthly and share date with account team. Identify if any Portal data is valuable for internal analytics and work with appropriate analysts to incorporate into internal data.

　　Demand Planning : Routinely provides updated order and volume forecasts into GT production planning process. Manage supply and capacity disruptions with customer commodity or materials teams to maintain/achieve preferred supplier status.

　　Complaint Resolution: Serve as the liaison between the customer and GT's internal complaint resolution process ensuring prompt and satisfactory resolution.

　　Vendor Programs: Oversee commercial aspects of any managed inventory program and facilitate decision making for any 'part number additions’.

　　Supplier Surveys & Audits: Facilitate completion of supplier survey and coordination of any requested supplier audits with a goal of 'top ranking' for the commodity.

　　Change Notifications: Effectively navigate customer organization to obtain requisite sign-off to changes in material, manufacturing sites, etc.

　　Required Minimum Qualifications

　　Education/Certifications:

　　5-10 years Customer Service, Sales Support, Sales, or similar customer-facing experience.

　　Associate or Bachelor’s degree

　　Skills and Experience:

　　Time Management

　　Strong communication and collaboration

　　Past experience in a customer-facing role, preferably

　　Ability to manage complexities

　　Project Management

　　Job Environment :

　　Physical Requirements:

　　Standing Occasionally (16-45%)

　　Sitting Frequently (46-100%)

　　Lifting Up to 25lbs without assistance

　　Carrying Up to 25lbs without assistance

　　Walking Occasionally (16-45%)

　　Hearing Ability to detect noises with or without corrective device(s)

　　Vision Clarity of vision, with or without corrective lenses

　　Mental Requirements:

　　Problem Solving Frequently (46-100%)

　　Making Decisions Ability to make decisions that have a significant impact

　　Supervise Occasionally (16-45%)

　　Interpret Data Frequently (46-100%)

　　Organize Frequently (46-100%)

　　Read/Write Frequently (46-100%)

　　Communication Frequently (46-100%)

　　Work Environment

　　High Temperatures Rarely (0-15%)

　　Low Temperatures Rarely (0-15%)

　　Noises Moderate (business office with computers, printers and light office noises)

　　Fumes Exposure Rarely (0-15%)

　　Note: This Job Description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the Supervisor. All requirements are subject to change and updates.

　　The referenced salary range is based on the Company's good faith belief at the time of posting and any applicable collective bargaining agreements. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

　　We also provide eligible employees with a competitive benefits package that includes health insurance, flexible spending accounts, health savings account, 401k savings plan, life and disability insurance, tuition assistance and more, to meet the diverse needs of all employees and their family members.

　　Equal Opportunity Employer:

　　Greene, Tweed is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, physical or mental disability, veteran status, or any other federally protected class.

　　Drug Free Workplace:

　　Greene, Tweed is a Drug Free Workplace. Employment is contingent upon successful completion of a pre-employment drug screening and background investigation subject to federal, state, and local laws.

　　NOTE: Greene, Tweed is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities, unless they have a written agreement for the position they are contacting us about. Regardless of past practice, all resumes submitted by search firms to any employee at GT without a valid written search agreement in place for that position will be deemed the sole property of Greene, Tweed, and no fee will be paid in the event the candidate is hired by Greene, Tweed as a result of the referral or through other means.

　　Where Inspiration Drives Innovation

　　At Greene Tweed we believe that our true capability as a technology-focused company comes from our employees. Every customer challenge is solved by a team, and members are engaged across departments. From engineering and manufacturing, to sales and marketing, we work together using cutting-edge technology to assess problems, recommend solutions, and bring them into reality.

　　The tools of social business bring voices from around the world together in collaboration. And advanced capabilities such as FEA and state-of-the-art laboratories allow for comprehensive testing, analysis, and predictive modeling. Our manufacturing facilities expand the limits of possibility in fabrication. And embedded Lean Six Sigma upholds the highest levels of quality and efficiency during production.

　　This process of development is fundamental to Greene Tweed’s ability to solve critical challenges. And it means going beyond the right tools, and seeking out the right people.