At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　Internship Program Overview

　　At ServiceNow, we’re looking for students who want to learn, grow, and take a giant step early in their careers, all while making a giant impact. We offer 12-week summer internship opportunities across various business functions.

　　Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team-building activities. Additionally, interns will have access to online learnings and a dedicated Summer Coach to further grow their careers with us.

　　If you want to make work, work better, we want you. To learn more, check out our Early Career Page (https://careers.servicenow.com/early-career) !

　　Role Overview

　　This role will support the strategy of our Customer Success Excellence team as we expand our mission of driving product adoption and providing value acceleration for our customers. You must have experience with cross-functional collaboration. You must have excellent communication, presentation and writing skills, operational understanding, strong desire to learn, and attention to detail. The successful candidate is passionate about delivering value, and someone who is uncompromising in delivery of high-quality results. This role requires a critical thinker with strong problem-solving skills, someone who embraces new challenges, is innovative and is a great team player. Finally, we like to have fun while we work, you should too.

　　Responsibilities may include:

　　Collaborate with our cross-functional partners and help drive our Customer Success organization’s strategy for end-to-end customer-facing engagements and experiences

　　Contribute to strategic projects, from concept/definition through planning, execution, delivery, and adoption

　　Support our Global Customer Success Excellence leadership to ensure global, consistent reporting and actionable insights to our Global Customer Success organization

　　Support the monthly and quarterly business reviews of the Customer Success Business

　　Collaborate with our Customer Success Excellence teams, Strategy and Ops team and cross-functional partners to shape and define our best practices to ensure our content, tools, and methods are world class

　　Help build optimization tools and processes around how to be successful as an “Impact” product

　　Be part of the Global Customer Success Strategy and Excellence team

　　Currently enrolled in an accredited university as a full-time student, pursuing a Masters degree in Business Analytics, Economics, Finance, MIS, or a similar field

　　*Graduating December 2024, or later *

　　0 - 3 years of related experience

　　Ability to obtain and maintain work authorization and commit to a 12-week internship in summer 2024 (May-August, or, June-September) 

　　Must be located in the US during the 12-week internship.

　　This role is not eligible for employer-based sponsorship

　　Excellent listening, verbal, and written skills.

　　Experience with Reporting tools (Power BI, Tableau, Snowflake, SQL Query) - plus, but not a requirement.

　　Experience with MS Office (Powerpoint, Excel, etc).

　　Ability to build meaningful business relationships with ServiceNow customers, prospects, and internal colleagues.

　　An ambitious, creative, goal-oriented, and customer-focused mindset.

　　Ability to think big and deliver projects from conception through completion.

　　Highly organized and efficient.

　　Ability to handle multiple competing priorities, and ability to adapt in a flexible and fast-paced environment.

　　A basic understanding of Cloud computing and SaaS offerings is a plus.

　　Previous internship experience is a plus.

　　For positions in the San Diego Area, we offer a base pay of $32.66, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

　　From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

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