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Customer Success Associate
Customer Success Associate-March 2024
Denver
Mar 28, 2026
About Customer Success Associate

  As a Customer Success Associate, you will train, drive adoption, andidentify growth opportunities across a high volume of Datadog customers toensure successful product use and retention. You'll be an advocate for thecustomer internally and focus on providing a positive experience for a highvolume of accounts. Associates follow a well-defined methodology to identifythe customer's unique needs and clearly convey the value of the Datadogproduct. As we scale our Customer Success team, furthering personaldevelopment and team success is a top priority.At Datadog, we place value in our office culture - the relationships andcollaboration it builds and the creativity it brings to the table. We operateas a hybrid workplace to ensure our Datadogs can create a work-life harmonythat best fits them.What You'll Do:

  Identify and qualify opportunities to expand small customers existing Datadogfootprint

  Successfully execute full sales cycle for identified upsell opportunities withconcentrated book of customers

  Troubleshoot on issues to ensure a positive customer experience and continuedproduct adoption

  Proactively work with customers to find expansion opportunities and increaseloyalty and retention

  Collaborate cross-functionally with internal Datadog teams (support,product, finance, and legal)

  Act as advisor to customers to ensure they're leveraging the solutioneffectivelyWho You Are:

  Customer-minded, always trying to provide the most value possible

  Driven and motivated by a career in sales with a strong desire to grow acareer in customer success

  A strong communicator (written and verbal) with excellent attention to detail

  Experienced in independently negotiating contract terms and overcoming pricingobjections for up-sell/cross sell activities

  A self-starter who can multitask and adapt to changing situations

  Strong with time management and feel confident working in a high volume,high velocity roleDatadog values people from all walks of life. We understand not everyone willmeet all the above qualifications on day one. That's okay. If you'repassionate about technology and want to grow your experience, we encourageyou to apply.Benefits and Growth:

  Best-in-breed onboarding

  Sales training in MEDDIC and Command of the Message

  An inclusive company culture, opportunity to join our Community Guilds

  Intra-departmental mentor and buddy program for in-house networking

  Continuous professional development, product training, and career pathing

  New hire stock equity (RSU) and employee stock purchase plan (ESPP)

  Generous global benefitsBenefits and Growth listed above may vary based on the country of youremployment and the nature of your employment with Datadog.The reasonably estimated salary for this role at Datadog ranges from$60,000 to $73,000, plus a competitive equity package, and mayinclude variable compensation. Actual compensation is based on factors such asthe candidate's skills, qualifications, and experience. In addition,Datadog offers a wide range of best in class, comprehensive and inclusiveemployee benefits for this role including healthcare, dental, parentalplanning, and mental health benefits, a 401(k) plan and match, paidtime off, fitness reimbursements, and a discounted employee stock purchaseplan#LI-KW3

  About Datadog:Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rarecombination of growth and profitability. We are on a mission to break downsilos and solve complexity in the cloud age by enabling digitaltransformation, cloud migration, and infrastructure monitoring of ourcustomers' entire technology stacks. Built by engineers, for engineers,Datadog is used by organizations of all sizes across a wide range ofindustries. Together, we champion professional development, diversity ofthought, innovation, and work excellence to empower continuous growth.Join the pack and become par of a collaborative, pragmatic, andthoughtful people-first community where we solve tough problems, take smartrisks, and celebrate one another. Learn more about #DatadogLife on , andEqual Opportunity at Datadog:Datadog is an and Equal Opportunity Employer and is proud to offer equalemployment opportunity to everyone regardless of race, color, ancestry,religion, sex, national origin, sexual orientation, age,citizenship, marital status,... For full info follow application link.

  "At Datadog, diversity means making a conscious effort to reflect the manyexperiences and identities of the world outside, while treating each otherwith fairness and without bias. Inclusion is the choice we make every day to

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