Job Requisition ID #

　　24WD74859

　　Role/Purpose:

　　Analyzes, designs, and implements changes to points of interaction between the customer and the company to enhance customer experience with company services and products. Identifies and communicates areas of improvements in client experience to enhance products and services. Serves as customer advocate and recommends and implements client feedback that influences and supports business decisions. Designs and implements systems for collecting, consolidating, and analyzing customer interaction data to produce metrics and identify areas for improvement. Collaborates with business leaders and cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on processes, products, and service offerings to improve client usability, satisfaction, and loyalty. May reach out to customers, interact with website users, and/or conduct focus group meetings to vet ideas and prototype solutions before implementation.

　　The Customer Success Advisor (CSA) is focused on driving value in the "Onboard" and "Use" lifecycle stages as they deploy Autodesk solutions. This role will proactively engage directly with customers through data-driven triggered actions and react to inbound customer-initiated triggers. The CSA mission is to create customer loyalty and growth through irresistible customer experiences.

　　Principal Duties and Responsibilities

　　Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions by proactively and reactively responding to customer inquiries

　　Assist customers by providing direct guidance and resources to assist with onboarding new solutions

　　Identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals.

　　Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues

　　Successfully close out a range of data-driven customer success motions

　　Drive high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-added conversation

　　Capture customer success story

　　While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunity

　　While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunity

　　Strategic Territory – all Duties and Responsibilities listed above as well as including:

　　Participate in account planning processes with sales and technical sales teams, identifying targeted accounts to drive success planning activities, engagement strategies, and establish business outcome alignment

　　Monitor customer usage data and other health indicators and translate into strategies for success, together with reseller partners and internal sales teams

　　Engage throughout all levels and personas within customer organizations, including contract management, IT administration, end-users, user management, and customer leadership/decision makers

　　Document value delivered to customers and communicate value to customers during quarterly business review

　　Minimum Qualifications

　　4-5 years Customer Success/Account Management experience

　　Customer Empathy & Customer Mindset

　　Ability to operate in a dynamic environment, which means multitasking as priorities evolve

　　Collaboration and coordination across multiple stakeholders

　　Salesforce proficiency

　　Fluent languages spoken and written: Korean and English

　　Preferred Qualifications

　　Background needs to be in customer facing roles including account management, customer support, project management, customer success or sales

　　Autodesk Architecture, Engineering and Construction industry knowledge and experience

　　Strong empathy for customers AND passion for revenue and growth

　　Subscription business/license management experience is a plus

　　Highly skilled at multi-tasking with the ability to quickly adapt and learn

　　Program or Project Management skills are an asset

　　Excellent interpersonal skills will be needed to build the strong relationships, particularly with field organizations and business partners, which will be critical to success

　　Experience in managing issues, scope, and quality while bringing areas of responsibility and tasks to completion under strict deadlines

　　Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment

　　Highly skilled at managing time between calls, troubleshooting follow ups, customer relationship management and new customer outreach

　　Ability to think outside the box as needed with an instinct for innovation

　　Ability to build collaborative relationships within sales as well as sales support to facilitate better customer experience

　　Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level buy-in

　　At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

　　Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers (Careers%20%[email protected]%3E) .

　　Learn More

　　About Autodesk

　　Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

　　We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

　　When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

　　Salary transparency

　　Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

　　Diversity & Belonging

　　We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

　　Are you an existing contractor or consultant with Autodesk?

　　Please search for open jobs and apply internally (not on this external site).

　　Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

　　We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

　　When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

　　Not quite ready to apply? Join our talent community (https://flows.beamery.com/autodesk/tc-signup) to stay up to date on new job opportunities and the latest Autodesk news.