Description

　　Robert Half is looking for someone who loves building solid customer relationships for a Customer Service Representative position. The Customer Solutions Coordinator II will be responsible for managing order fulfillment processes, shipping discrepancies and returns, product complaint recording, and providing an overall exceptional customer experience. This role will work collaboratively with Sales and Marketing, Accounting and Finance, and Supply Chain Inventory and Logistics teams. Reporting to the Director, Customer Solutions. . We are seeking candidates with energy and enthusiasm to be part of a growing team throughout North America. This is a Hybrid position offering 3 days in office and 2 days remote.

　　Recruiter: Connie Stathopoulos

　　Responsibilities

　　Demonstrated strong professional conversational etiquette, especially over the phone or email correspondence with clients, customers, and internal partners for the order management lifecycle which include order entry, account maintenance, pricing, invoicing, and other order to cash activities as requested.

　　Effectively and professionally communicates account statuses with customers

　　Manages 15-24 designated accounts & supports 2 divisions

　　Exceptional follow through and critical thinking skills to identify and resolve issues with products and orders

　　Regularly assesses transactional processes and procedures.

　　Leads and implements small to medium size improvement projects that are important to the business

　　Ensures prompt and accurate attention to documentation requests which may include COA's, Invoices, and other shipping information

　　Quickly and effectively respond to requests from customers and internal business partners

　　Communicate and work closely with Supply Chain on logistics and inventory issues

　　Supports multiple business units and order management models

　　Supports and follows departmental procedures and policies

　　Assist team with workload as the business requires

　　Requirements

　　Qualifications

　　Bachelor’s degree in a business-related field.

　　Three to Five years’ experience in customer service

　　Detail-oriented and ability to manage multiple priorities simultaneously to meet critical deadlines in

　　a fast-paced environment.

　　Computer knowledge: Microsoft Office (SAP, Power BI, Salesforce a plus)

　　Excellent teamwork and interpersonal skills.

　　Ability to problem solve and work cross functionally to effectively service customers.

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .