Who will you be working with? L&M Radiator, Inc. is a global designer, manufacturer, and distributor or MESABI cooling and heat transfer solutions that are custom-made for heavy equipment in the mining, oil, gas, construction and heavy industrial industries. This role will be collaborating with our internal teams to ensure product build is on track and on target per customer specifications. We want a representative that wants to connect with our customers around the world. How will you make a difference? As a member of the CS department, you will be responsible for providing the whole department with support, knowledge of products, and assist in communication and problem solving. Responsible for data input and checking of orders, quotes, and purchase orders. Learn customer portals for entering and retrieving customer orders. Collaborate with internal engineering and sales department on quoting, pricing and product delivery. Work within deadlines, establish customer relationships and collaborate with team on to produce the worlds best heat transfer solutions across the globe. What do we want to know about you? 2-year Associate degree or 4-6 years experience in an industrial customer service or inside sales atmosphere, or prior L&M experience. What will your typical day look like? Check Quotes to Ensure customers receive accurate, correct, and proper product quotes, information and materials. Responsible for intercompany orders. Able to process customer and vendor Purchase Orders in ERP system (Epicor) Respond to customer service needs in a timely, respectful, and diligent manner. Maintain all required records clearly, accurately, and completely. Follow all department procedures, processes and instructions set forth by the customer service manager. Follow all corporate policies and procedures and support management decisions. Communicate with other departments as required. Perform work in a safe manner and follow all safety guidelines/procedures. Domestic and international travel could be required and include weekends depending on the project and if needed. Other related duties as assigned and deemed necessary by Supervisor. What about the physical demands of the job? Sitting for long periods of time You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary. Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).