Job Title:

　　Customer Service/Inbound Sales Representative (On-Site)

　　Job Description

　　The Advisor II, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.

　　Essential Functions/Core Responsibilities

　　Achieving specific sales targets and maximizing sale opportunities on each and every call

　　Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs

　　Maintain broad knowledge of products, pricing, promotions, and procedures

　　Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)

　　Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

　　Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

　　Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer

　　Prepare complete and accurate work including appropriately notating accounts as required

　　Participate in activities designed to improve customer satisfaction and sales performance

　　Answer billing questions by talking through components of customer accounts

　　Candidate Profile

　　High school diploma with six months of sales experience preferred

　　Demonstrated sales technique and product knowledge preferred

　　Courteous with strong customer service orientation

　　Strong communication and negotiation skills required

　　Ability to effectively communicate, both written and verbally

　　Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

　　Strong computer navigation skills and PC Knowledge

　　Ability to learn and think conceptually

　　Dependable with proficient attention to detail

　　Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

　　Able to rotate shifts, as needed

　　Based on location and/or program, additional experience/skills may be required

　　*Job requirements may vary by country and will not contravene any local laws

　　Career Framework Role

　　Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

　　Supplemental Geographical Information

　　RECRUITER ENTER THE APPLICABLE LANGUAGE:

　　UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION

　　PHILIPPINES

　　• Minimum of two years of college education. No prior call center experience is required

　　• Ability to think clearly and can explain simple issues effectively, both written and verbally

　　INDIA

　　• Ability to effectively communicate, both written and verbally

　　• Listen attentively to customer needs and concerns; demonstrate empathy

　　• Clarify customer requirements; probe for and confirm understanding of requirements or problem

　　• Confirm customer understanding of the solution and provide additional customer education as needed

　　• Ability to learn including strong problem solving skills

　　• Demonstrate strong probing and problem solving skills

　　• Should be able to handle complex queries

　　• Should be able to resolve customer queries independently

　　Disclaimer

　　The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

　　Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

　　Location:

　　USA, Hickory, NC

　　Language Requirements:

　　Time Type:

　　Full time

　　​Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

　　If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

　　Eligibility to Work:

　　In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

　　Where Job May be Performed:

　　Currently, this position may be performed only in the states listed here (https://jobs.concentrix.com/global/en/advisor-positions) .

　　Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

　　For more information regarding your EEO rights as an applicant, please visit the following websites:

　　•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

　　•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

　　To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

　　If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .