LabCorp is seeking a Customer Service Support Representative to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

　　Application window open through: 1/26/2024

　　Pay Range: $17.25/hr. - $31.10/hr

　　Work Schedule: Monday thru Friday 8:30 am - 5:00 pm (Pacific Time), overtime may be required

　　Work Location: Remote

　　Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here (https://cdn.phenompeople.com/CareerConnectResources/COVAGLOBAL/documents/Labcorp-Benefits-TheWayWeLive-1659629596356.pdf) .

　　Job Responsibilities:

　　Act a liaison between LabCorp, the customer base and patients

　　Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet

　　Speak with customers in a courteous, friendly, and professional manner using protocol procedures

　　Inquire, clarify, and confirm customer requirements and understanding of the solution

　　Provide additional customer education and information as needed

　　Qualify and establish inbound new customers requesting LabCorp's products and services

　　Work in multiple databases to research complex issues and questions

　　Notify clients of test results in a timely and accurate manner

　　Review test forms for accuracy and report any discrepancies

　　Participate in activities designed to improve customer satisfaction and business performance

　　Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

　　Job Requirements:

　　High School Diploma or GED equivalent required

　　Associate's or Bachelor's degree highly desired

　　Previous experience in a customer service role

　　Experience working in a contact center/call center environment is preferred

　　Prior healthcare industry, such as a physician's office or a hospital highly is a plus

　　Knowledge of Microsoft Office suite is required

　　Experience with Salesforce.com and/or Laboratory Information Systems is preferred

　　Strong verbal and written communication skills and excellent ability to listen and respond

　　Must be courteous with strong customer service orientation

　　Excellent multitasking abilities required

　　Strong flexibility and the ability to manage and adapt to changing priorities quickly

　　Bilingual in English and Spanish highly desirable

　　If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

　　Labcorp is proud to be an Equal Opportunity Employer:

　　As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

　　For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.labcorp.com/hipaa-privacy/web-privacy-policy) .