CUSTOMER SERVICE SUPERVISOR/HUMAN RESOURCES RECRUITMENT COORDINATORJob LocationsUS-WA-TUMWATERRequisition ID2024-132571Line of Business:All Ways Caring HomeCarePay MinUSD $22.00/Hr.Pay MaxUSD $23.00/Hr.Our CompanyAll Ways Caring HomeCareOverviewThe Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance.External Job DescriptionUnderstands and ensures adherence to the agreed plan of care for each client in your caseloadFacilitates communication and serving as a liason between the client's circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agenciesMonitors and escalates changes in client's plan of care, services or conditionEnsures proper documentation and record-keeping for agency payersCoordinates schedules to ensure adequate staffing and processing of completed visits for billing and paymentProvides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and serviceProvides HR support in the areas of employee recruitment, hiring, performance, retention, and complianceProcesses and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identifiedCoordinates or supports new hire on-boarding as well as employee exit meetingsAssists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRISCoordinates Personnel Action Forms (PAF) for assigned service site(s)Ensures compliance with federal, state, and local employment laws and regulationsMonitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective trackerOther duties as assignedQualificationsHigh school diploma or GED; some college coursework or Associates degree preferredTwo or more years of community service, client service or staffing experienceTwo or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT)One to two years of Human Resources with high volume recruiting experience preferredOne to two years in a supervisory role preferredPrior experience delivering services to the elderly, disabled, or developmentally disabled preferredAbility to make decisions quickly, and manage confidential informationExcellent customer service skills and experience working with the public in a friendly and professional mannerGeneral knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support servicesMinimal travel may be requiredAbout our Line of BusinessAll Ways Caring HomeCare delivers quality, compassionate and highly individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy and independence. Whether recovering from illness, injury or surgery, living with a chronic disability or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions and cogn