JOB REQUIREMENTS: Duties and Responsibilties of Job: At Saputo, our bestcomes from our people. We\'re a talented and caring team with alongstanding history of excellence.Since our first days deliveringcheese on a bicycle, we\'ve grown into a leading global dairy processorby staying true to the culture that defines us. Each of our employees iscommitted to uphold our tradition of care, quality, and passion throughfood, and together, we foster an environment where we can all makecontributions that matter-from our manufacturing plants to our officelocations and everywhere in-between. How You Will Make ContributionsThat Matter ... * Responsible for the direct supervision andleadership of the Customer Service Team * Ensure the continuedcollaboration across internal functions and external partners to achievegoals and deliver a high level of customer satisfaction * Lead regularteam meetings and manage communications between team members * Monitorteam KPIs through reporting to ensure order management compliance *Delegate and assign projects and requests amongst the team whileensuring timely completion and proper follow-up * Proactivelyanticipate obstacles and issues to quickly intervene and resolve. *Provide training for new hires and ongoing support to Customer ServiceManagement team You are best suited for the role if you... * 5-7 yearsof Customer Service management experience. * Associate\'s Degreepreferred. * Must possess strong problem-solving skills and the abilityto work in a fast-paced environment. * Strong time management skills.Must possess the ability to prioritize multiple tasks to meet thedemands of competing expectations, while continually driving projects tocompletion. * Previous Enterprise Resource Planning (ERP) system workexperience preferred. * Ability to work more than 40 hours per week ifnecessary, including weekends. * Ability to work on call after hours,weekend, and Holidays. We support and care for our employees byproviding them with... * Development opportunities that enhance theircareer fulfillment * Meaningful compensation & benefits that help themcare for their families * Opportunities to contribute to your communityand enhance the lives of others through Saputo products * Anopportunity to work in a hybrid environment that allows for a positivework/life balance Saputo is among the top three cheese producers in theUSA and one of the largest producers of extended shelf-life and cultureddairy products. We have a diversified product portfolio with well-knownretail brands, such as Friendship Dairies, Frigo Cheese, Montchevre,Stella and Treasure Cave, and a strong foodservice presence, partneringwith chain restaurants and broadline distributors. Thanks to ourcountrywide footprint and national and international distributionnetworks, we\'re proud to bring our best to our customers and, consumersand have plenty of opportunities for our employees to grow in their ownway. And we do it while also striving to build a healthier future forour people and the communities where we operate, guided by our valuesand the Saputo Promise. To learn more about Saputo in the USA, pleaseclick here. (http://saputo.com/en/our-products/usa-sector) Join theSaputo Dairy USA team to make your contributions matter every day!Saputo Cheese USA Inc. and Saputo Dairy Foods USA, LLC endeavors to makeCareersUSA.Saputo.com accessible to all users. If you would like tocontact us regarding the accessibility of our website or need assistancecompleting the application process, please contact Human Resources at214-863-2300 or email [email protected]. This contactinformation is for accommodation requests only and cannot be used toinquire about the status To view the full job description please use thelink below.https://www.aplitrak.com/?adid=YmJnZW5lcmljLjI3NjYzLjg3NzBAc2FwdXRvY29tcC5hcGxpdHJhay5jb20**** * APPLICATION INSTRUCTIONS: Apply Online:https://www.aplitrak.com/?adid=YmJnZW5lcmljLjI3NjYzLjg3NzBAc2FwdXRvY29tcC5hcGxpdHJhay5jb20