Customer Service Specialist - On-Call

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Customer Service Specialist - On-Call

Salary

$19.50 - $24.26 Hourly

Location

Fort Myers, FL

Job Type

Occasional

Job Number

07496KL

Department

Animal Services

Opening Date

03/25/2025

Closing Date

3/30/2025 11:59 PM Eastern

FLSA

Non-Exempt

Description

Benefits

Questions

Description

We’re seeking a compassionate and dedicated Customer Service Representative for an on-call position with our Animal Services team. In this role, you’ll provide outstanding customer service, handle inquiries, process orders, manage complaints, and offer essential administrative and operational support. Whether in-person, over the phone, or in the field, you’ll maintain a professional and positive interaction with the public, helping to ensure the well-being of animals and the community.

Duties and Responsibilities

Customer Service: Serve as the primary contact for customers, addressing inquiries, processing orders, and ensuring customer satisfaction.

Administrative Support: Assist with forms, reports, and data entry in the department's database.

Communication Coordination: Manage stray animal control requests and communicate effectively with field operations.

Animal Services Support: Assist in the veterinary clinic, vaccinate stray animals, and occasionally step in to support Animal Services dispatch.

General Assistance: Help customers with various needs and maintain accurate records of all interactions.

Why This Role Matters:

As an on-call Customer Service Representative with Animal Services, you’ll directly contribute to the care and safety of animals while fostering positive relationships between the department and the public. Your efforts will make a significant difference in creating a compassionate environment for both animals and residents.

Education, Experience, Licensing

Education Experience: High school diploma (or GED) and at least 1 year of fast-paced customer service experience.

Licensing: Valid driver’s license with an acceptable driving record.

Animal Handling: Preferred, but not required.

Technical Skills: Proficiency in Microsoft Office; experience with Chameleon software is a plus. Familiarity with communication systems (e.g., two-way radios, digital cameras) is a bonus.

Communication: Strong written and verbal skills with the ability to explain policies clearly.

Customer Service: Excellent organizational skills with a focus on problem-solving and ensuring customer satisfaction.

Supplemental Information

Legal Procedural Knowledge: Knowledge of local animal control laws and regulations (e.g., licensing, leash laws).

Interpersonal Skills: Strong relationship-building skills with customers, coworkers, and the community.

Work Schedule:

Hours: On-call, Monday to Saturday, between 8:00 a.m. and 4:30 p.m.

Rotations: Rotating days off with one late evening shift each week (until 5:30 p.m.).

EMERGENCY RESPONSE/RECOVERY ACTIVITIES:

All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.

Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.

Lee County's benefits package is offered to both regular Full-time positions and Part-time positions that are regularly scheduled to work 60 hours or more bi-weekly. Medical benefits may be offered to On-Call, Temporary, Seasonal, and Intern employees who meet the Affordable Care Act eligibility criteria.

Lee County employees eligible to participate in the Florida Retirement System (FRS) are required to contribute 3% of each paycheck to FRS. If you have retired from the Florida Retirement Pension plan you will not be eligible for renewed membership in either of the FRS retirement plan options. Retirees of the Investment Plan are eligible for renewed membership in the Investment Plan only. FRS reemployment rules apply for both.

Below is a brief breakdown of what's included in the benefits package that is offered to our employees.

For a more detailed look into our benefits package, please click visit our webpage at www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/FULLTIME%20ACTIVE%20LCBOCC%202024%20Plan%20Year%20OE%20Guide%20FINAL%20AON%202023.09.12.pdf.

To view our employee paid premiums, please visit: https://www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/2024%20Active%20Employee%20Rates.pdf

Health Benefits:

• Medical Insurance

• Plans include, but are not limited to: routine, preventative, mental health, hospitalization, and prescription drug benefits.

• Vision, Fitness, Weight Management, Natural Products and Services, and Hearing discount programs available.

• Dental Insurance

• Vision Insurance

• Flexible Spending Accounts

• Medical Reimbursement Account

• Dependent Care Reimbursement Account

• Pharmacy, including Mail-Order Pharmacy

• Informed Health Lines (Nurse Hotline)

• Basic Life Insurance (1x or 2x Annual Salary at no cost to employee)

• Optional Life Insurance

• Long-Term Disability (60% of pre-disability salary at no cost to employee)

• Short-Term Disability

• Sick Leave Pool

• Flu vaccinations

• Wellness Programs

Financial Benefits:

• Florida Retirement System (FRS)

• Two Retirement Plan Options:

1) FRS Pension Plan (Defined Benefit)

2) FRS Investment Plan (Defined Contribution)

• Deferred Compensation (457) Plans

• Financial Savings/Management Programs

• Eligible for membership with Suncoast Credit Union

• Employee Leave Benefits

• Holiday Pay - 11 Paid Holidays Annually

• Paid Sick Leave

• Paid Vacation Leave

• Bereavement Civic Duty Leave

• Family and Medical Leave

• Military Family Medical Leave

• Educational Leave

Employee Assistance Program

Services available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.

United Way 2-1-1 (Lee County Employee Resource Program)

Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.

Educational Assistance

Reimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills and abilities relating to the official duties that the employees perform.

01

Do you possess a valid driver's license with an acceptable driving record?

Yes

No

02

Do you possess customer service experience in a fast-paced, professional customer service or closely related experience?

Yes, 0-1 year

Yes, 1-2 years

Yes, 3 or more years

No, I do not have this experience

03

This is an on-call position with variable hours. Are you comfortable with a schedule that may range from 0 to 24 hours per week, depending on the needs of the team?

Yes

No

Required Question

Employer

Lee County Government

Address

P.O. Box 398 ATT: Human Resources Fort Myers, Florida, 33902

Phone

(239) 533-2245

Website

https://www.governmentjobs.com/careers/leecounty

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