J.P. Patti Tecta America, a leading commercial roofing company, has been a trusted expert in roofing since 1917, making it one of the largest roofing firms in the Northeast. As a proud member of Tecta America, J.P. Patti upholds a longstanding tradition of professionalism that spans over a century. Our history of growth and success is attributed to various factors beyond mere tradition.

　　We are seeking a Service Manager for our location in Saddle Brook, NJ.

　　The Service Manager will operate and manage the Service Department & Team. The Service Manager will ensure that the department operates within the company guidelines for safety, work is completed within a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority. This position reports to the Director of Service.

　　Job Functions:

　　Plan, organize, and establish objectives and goals for duties assignedOversee flow of documents, (final invoice and/or estimation --including final delivery of proposal)Review estimates, inspections, letters, scopes, proposals and invoices for service workMonitor and teach subordinatesDetermine required staffing; hire and fire as needed within Tecta guidelines, working with HR representative to hire appropriately with OUP approvalReview employees according to established Tecta policiesMaintain open lines of communication with the customers, management and employeesLiaison with all other departments as neededDetermine/establish training of any kind that best fits the needs of the employees and the business modelHandle all day-to-day service department business including review of daily time cards and service tickets, review Hot Sheet requests, creating service tickets, scheduling, and communicating with field crews and office staffDevelop and execute a departmental sales planEnsure that customer service needs are being exceededAssist in collection of past due accounts receivable for service related workAttend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when neededIssue proposals for service related workManage service related projects, which may include monitoring labor hours and materials, job site meetings, communication with the building owner or general contractor, issuing job billingReport monthly financials to the PresidentReview performance of existing service personnel (field and office) on a regular basisEnsure that field personnel are fully trained in order to perform their job at a high level Schedule safety/ material/ procedure trainings as neededReview the daily service scheduleAnswer phones and e-mails as neededMeet with customers as neededMaintain the highest level of morale possible by example Knowledge, Skills & Experience:

　　Knowledge of and/or experience with all types of roofingMust be able to sell, estimate and develop new businessAble to read blue prints and understand specificationsStrong computer skillsStrong oral and written communications skills. Must be able to write reports, scopes and/or proposalsAbility to professionally manage existing and new accounts and a TEAM / department of 10+/- individualsSolid verbal, written, interpersonal and listening skillsAbility to speak, read and comprehend instructions, short correspondence and contract documents, as well as converse comfortably with customers and all levels of the Tecta organizationRespond to calls within 24 hours3+ years' experience in roofing, construction, or related field Tecta America Kentucky offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc

　　Tecta America is an Equal Opportunity Employer.