Customer Service Specialist

　　Job LocationsUS-PA-Norristown

　　ID 2023-2082

　　Temporary Full-Time

　　Overview

　　$20.00/hour

　　Title: Career Resource Center Support (Temp)

　　Classification: Non- Exempt

　　Scope of Position

　　* *The Career Resource Center (CRC) Support will engage with and use a job seeker approach by coordinating with the Welcome, Career Services, and Business Services teams to support the functions of the center's Career Resource Center. Work with all CareerLink® staff to achieve a professional, customer-friendly environment and experience.

　　Responsibilities

　　Essential Functions

　　* Provide support to the Career Resource Center by communicating with the Welcome, Career Services, and Business Services teams, as well as onsite partners*

　　Assist and monitor PA CareerLink® website registration and enrollment, resume assistance, job search and application support, workshop registration, and Unemployment Compensation claim filingStays informed of current job opportunities to share with job seekersEnsure all community and job seeker resources are current and available for customersSupport the reception area by working in coordination with the receptionist by greeting customers and navigating them to the CRCInform job seeker of services available in the PA CareerLink® Montgomery County or other community resources availableQualifications

　　Education and Experience Requirements

　　* 1-3 years of experience working in customer service*

　　Excellent communication, analytical, and interpersonal skillsCustomer service, computer literacy, and data entry experience requiredSome college work is preferred, or an acceptable combination of education and experienceBilingual (Spanish) is a plus