ITW Shakeproof serves major automotive OEMs and their tier suppliers with metal, cold-headed fasteners totaling approximately $160m in revenue. In addition to ITW’s industry leading research and development capabilities, ITW Shakeproof enhances our customers’ competitive advantage by:

　　Maintaining advanced engineering and manufacturing facilities in North America.

　　Exchanging product, process, and benchmarking information with sister units worldwide.

　　Continually improving processes, material, and designs to ensure every product exceeds customer specifications while providing unparalleled value.

　　We are looking for a driven and self-motivated individual to support the customer service team in daily processes and interactions with customers.

　　The Customer Service Specialist primary responsibility is to coordinate customer service-related activity for the operations to ensure on-time delivery of product to customer. Reviews customer/vendor correspondence to day-to-day occurrences to react to customer demands.

　　Proactive daily communication with customer and production to ensure on-time delivery of product and problem resolution.

　　Develop good working relationships with both internal and external customers

　　Maintain close contact with customers to ensure timely responses including customer inquiries and delivery

　　Process releases and purchase orders

　　Compile and review customer data to manage customer requirements, and to develop reports for the customer service and leadership team

　　Maintain current knowledge and understanding of customer specific requirements and systems

　　Knowledge and understanding of internal QAD ERP system to sufficiently complete required tasks

　　Reconciliation of discrepancies with manufacturing

　　Coordinate expedite shipments per customer request; track expedites and premium freight information

　　Monitor and communicate the flow of production through internal and external processes and track updates internally and communicate information to the customer

　　Record and escalate as necessary customer complaints, returns, and non-conforming parts

　　Support customers after hours and weekends as necessary

　　Collaborate with various internal departments to effectively support customer needs

　　Other tasks and duties as assigned

　　Position Skills and Experience Requirements:

　　2 year Administrative/Manufacturing degree or equivalent education and/or experience

　　Minimum 1-3 years in customer service/sales, related to a manufacturing environment or related field

　　Preferred background working in an Automotive industry

　　Requires a detail-oriented person with proven time-management, organizational and communication skills, both verbal and written

　　Experience, plus working knowledge of customer relations, general computer operations, and coordinating of multiple tasks

　　Microsoft Excel, Word and Office competent

　　Strong work ethic, reliable, able to work independently and in a team environment and self-motivated

　　Flexibility and willingness to change daily responsibilities

　　All your information will be kept confidential according to EEO guidelines.

　　ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

　　As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

　　_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. _

　　ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.