Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

　　We believe that diversity adds value to our business, our teams and our culture. We are committed to equal employment opportunities that foster an inclusive environment.

　　This role is part-time hours with hybrid working in Clayton South office and one day from home (if desired) after initial training period.

　　What your main responsibilities will be

　　You will have the opportunity to:

　　Provide an excellent service level to our stakeholders to ensure customer satisfaction.

　　Review that the orders received are in compliance with internal policies and process them in a timely manner.

　　Assist with reporting on customer service surveys and metrics, aimed at measuring and improving the customer experience.

　　Implement efficiencies and reports using the SAPR3 system.

　　Identify and troubleshoot incidents, resolving where possible and/or report them to the line responsible or applicable teams.

　　Work with key internal stakeholders, in particular the Commercial and the Supply Chain team to meet agreed performance and customer satisfaction targets.

　　Maintain complete, accurate and up-to-date data records.

　　Under the direction of the Customer Service Operations Manager work collaboratively with internal stakeholders and ensure that Grifols is meeting its contractual obligations.

　　Assist the Office Manager with tasks as required or during leave periods.

　　Assist with the provision of reports that enable and inform customer service strategies.

　　Contribute to the continuous improvement of customer service and a Quality culture at Grifols.

　　Ensure customer service activities align with the Grifols spirit, goals and objectives.

　　Support customer and supply relationships through timely service.

　　Remain informed and at the forefront of best practice by undertaking relevant training in respect to customer service activities.

　　Who you are

　　The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　You are customer orientated with demonstrated ability to work in a customer service role.

　　You have experience working with SAP R3. An advanced Level Microsoft Office an advantage.

　　You have strong analytical and problem-solving skills, ability to prioritize, multi-task and perform effectively under pressure. You are communicative.

　　You have a high level of English.

　　Experience in working for a global healthcare company would be highly regarded.

　　What we offer

　　Annual day off for your birthday!

　　Office located in Clayton South, opportunity for hybrid working arrangement after initial training period.

　　Contract of Employment: Permanent position.

　　This is a a brilliant opportunity for someone with the right talents.

　　Information about Grifols is available at www.grifols.com. If you’re interested in joining our company and you have what it takes, then don’t hesitate to apply.

　　We look forward to receiving your application.

　　Grifols is an equal opportunity employer.

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　　Learn more about Grifols (http://www.grifols.com/es/web/international/home)

　　Req ID: 510358

　　Type: Regular Part-Time

　　Job Category: