Customer Service Representative - India - Hyderabad

　　Req ID#: 190013

　　Hyderabad, India, IN

　　Customer Service Representative - India - Hyderabad

　　Customer Service

　　About Us

　　Sitel India Pvt Ltd

　　SITEL is;

　　World€™s Leading BPO.

　　Handle 3 million contacts every day.

　　60000 Employees Worldwide.

　　145 centers in 27 countries.

　　350 clients

　　36 languages

　　Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row

　　Job Summary

　　Answer inbound calls within the guidlines/goals established by the client and management. Consistently acheives call quality goals in order to meet client and customer satisfaction goals.

　　Primary Job Responsibilities

　　Greetings from SITEL!!

　　SITEL Hyderabad is hiring for International Technical Support Voice Process.

　　Job Details:

　　Age: 18 years to 35 years

　　Minimum Qualification Intermediate (or +2 equivalent).

　　Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)

　　Experience Any Under Grad or Graduate Freshers.

　　Communication skills: Exceptional Spoken skills in English

　　Shifts: Rotational shifts (Should be comfortable to work in all shifts)

　　Salary: As per Market Standards

　　Note: Any candidate applying for this position should be okay to work from the office.

　　Experience: Any Under Grad/Graduate Freshers can apply.

　　Job Profile:

　　International Voice (Technical Support)Responsibility: Provide Technical Support to International Customers

　　Shift Timings: Should be flexible to work in US Rotational Shifts.

　　Desired Skills: Need Excellent Communication skills in English.

　　Must-Havestrong Technical Knowledge(Hardware, Software, and networking Concepts)

　　Working Days: 5 days working

　　Weekly Offs: 2 Week Offs(Rotational and Split)

　　Transport: Home Pickup and Home Drop.

　　Rounds of Interview: JAM, HR, Voice and Accent, Tech Test, Operations Round.

　　All Interviews will happen over telephonic or Skype.

　　Note: Any candidate applying for this position should be okay to work from the office.

　　The selected candidates should be able to join ASAP and have all documents handy for background verification.

　　You can refer your friends too!!!

　　Skills/Knowledge/Abilities

　　Call Center experience a plus

　　Provide a high quality and proactive service to both internal and external customers

　　Education

　　High school diploma or equivalent

　　Bachelors in a related field

　　Experience Target

　　Call Center experience a plusTake the assessment (https://my.harver.com/app/landing/63a920b2f8d85d00124b345d/login)

　　Job Segment: Call Center Representative, Testing, Call Center, Customer Service Representative, BPO, Customer Service, Technology, Operations