Customer Service Representative III

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　　Customer Service Representative III

　　Salary

　　$18.75 - $22.50 Hourly

　　Location

　　Houston

　　Job Type

　　Full Time

　　Job Number

　　33172

　　Department

　　Department of Neighborhoods

　　Opening Date

　　01/24/2024

　　Closing Date

　　1/30/2024 11:59 PM Central

　　Description

　　Benefits

　　Questions

　　POSITION OVERVIEW

　　Applications Accepted From : All Persons Interested

　　Division: NEW AMERICAN AND IMMIGRANT COMMUNITIES

　　Reporting Location: 900 Bagby

　　Workdays & Hours : M-F, 8 a.m.- 5 p.m. *

　　Subject to change. About US

　　The Office of New Americans and Immigrant Communities reaches out to Houston’s diverse community of immigrants, ex-patriates and refugees to facilitate their successful civic, economic and cultural integration as members of our community. By partnering with stakeholders and community-based organizations to offer programs, services, and signature events, the Office of New Americans seeks to build the capacity of Houston to welcome and integrate its diverse citizenry.

　　DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

　　The Customer Service Representative should possess a high degree of initiative, excellent communication and writing skill, exceptional attention to detail, well-developed critical thinking skills, and proven analytical abilities. The Customer Service Representative I will act as a liaison on behalf of the Director. The Customer Service Representative I should be a creative problem solver who is highly organized and able to deliver accurate results in a dynamic environment.

　　General Responsibilities:

　　Achieves operational objectives by contributing information and recommendations to strategic plans and reviews.

　　Assists the director in the preparation and support of office initiatives.

　　Proactively resolves problems.

　　Enhances division reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments actions.

　　Represent the office at city and/or community meetings, including the City’s language access program and the Mayor’s Advisory Council of New Americans.

　　Assists in daily operations of the Office of New Americans.

　　Performs clerical duties as required such as answer telephone, correspondence, data entry, copying documents, replying to emails, etc.

　　WORKING CONDITIONS

　　The position is physically comfortable; Requires stooping or bending. Occasional lifting, such as three or four reams of paper or books (up to 20 pounds or an equivalent weight) may be required.

　　MINIMUM REQUIREMENTS

　　EDUCATION REQUIREMENTS

　　Requires a high school diploma or a GED.

　　EXPERIENCE REQUIREMENTS

　　Three (3) years of administrative or customer service related experience are required.

　　Associate's degree may be substituted for up to two (2) years of experience.

　　Bachelor's degree may be substituted for up to four (4) years of experience.

　　LICENSE REQUIREMENTS

　　None

　　PREFERENCES

　　Must have good oral and written communication skills as well as strong PC (Windows, Microsoft Office/Outlook) skills. Excellent verbal and written communications skills are preferred. Extensive community relations experience and knowledge of city services, community/social services are preferred.

　　Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

　　GENERAL INFORMATION

　　SELECTION / SKILSS TESTS REQUIRED

　　Department may administer skills assessment test

　　SAFETY IMPACT POSITION Yes

　　This position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

　　SALARY INFORMATION GRANT FUNDED POSITION

　　Grants & Special fund positions are dependent upon continued available funds. If funding is no longer available, employee may be laid off or transferred. Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

　　Pay Grade: 16

　　APPLICATION PROCEDURES

　　Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

　　To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-394-3411.

　　If you need special services or accommodations, 832-394-3411 (TTY 7-1-1)

　　If you need login assistance or technical support call 855-524-5627.

　　Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

　　All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

　　EOE Equal Opportunity Employer

　　The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

　　The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

　　Benefits include:

　　• Medical

　　• Dental

　　• Vision

　　• Wellness

　　• Life insurance

　　• Long-term disability

　　• Retirement pension

　　• 457 deferred compensation plan

　　• Employee Assistance Program

　　• 10 days of vacation each year

　　• 10 city holidays, plus one floating holiday

　　• Flexible schedules

　　• Professional development opportunities

　　• Transportation/parking plan

　　• Section 125 pretax deductions

　　• Dependent Care Reimbursement Plan

　　• Healthcare Flexible Spending Account

　　For plan details, visit http://www.houstontx.gov/hr/benefits.html

　　01

　　Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

　　Yes

　　No

　　02

　　Which of the following best describes your level of education?

　　High School/GED

　　Associate's Degree

　　Bachelor's Degree

　　Master's Degree

　　None of the above

　　03

　　How many years of administrative or customer service related experience do you have?

　　Less than 1 year

　　1 year, but less than 2 years

　　2 years, but less than 3 years

　　3 years, but less than 4 years

　　More than 4 years

　　No experience

　　04

　　Please indicate your level of proficiency in the Microsoft Office Suite.

　　BASIC MICROSOFT OFFICE SUITE: Create a new document, enter text, and save it; navigate in a document and perform a search; format cells, rows, and columns; modify a database and insert data from another; application; create title and bullet slides; work with text, drawn objects, and drawing tools.document, enter text,

　　INTERMEDIATE

　　ADVANCED MICROSOFT OFFICE SUITE: Manage Macro commands, create dialogue boxes, and understand the notions of Visual Basic application programming; use advanced functions (Names, VLOOKUP, IF, IS); work with Pivot Tables; manage Macro commands: concepts, planning, operations, execution, modification, interruption; use Visual Basic to create a public function or event procedures, or add general procedures in a form module; plan and examine an application, develop a distributed application design.

　　I have no experience working with microsoft

　　05

　　Please check if you have any of the following:

　　Community relations experience

　　Knowledge of City Services

　　Community/Social services

　　None of the above

　　06

　　Do you have a valid Driver's license and meet the city's driving requirements (AP 2-2)?

　　Yes

　　No

　　Required Question