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　　Job Title:

　　Customer Service Representative I - SHP

　　Cost Center:

　　682891076 SHP Customer Service

　　Scheduled Weekly Hours:

　　40

　　Employee Type:

　　Regular

　　Work Shift:

　　Mon-Fri; 8:00 am - 5:00 pm (United States of America)

　　Job Description:

　　JOB SUMMARY

　　The SHP Customer Service Representative I primary responsibility is to ensure positive customer interacts with one major product line (Medicare Advantage or Commercial/Marketplace) of Security Health Plan’s members. The individual will interact with members, applicants, providers, and agents via telephone. The SHP Customer Service Representative I will identify the customer’s concern and appropriately research and resolve the inquiry in a timely manner. The SHP Customer Service Representative I will escalate complex issues to a Benefit Specialist. This is a basic learning phase and will be continually trained and coached to enhance customer service skills.

　　JOB QUALIFICATIONS

　　EDUCATION

　　For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.

　　Minimum Required: High school diploma or equivalent.

　　Preferred/Optional: Associate or Bachelor’s Degree in business administration.

　　EXPERIENCE

　　Minimum Required: Two years’ experience with customer service. Demonstrated proficiency with handling high-pressure situations and with verbal and written communication.

　　Preferred/Optional: Experience working in a health insurance call center.

　　CERTIFICATIONS/LICENSES

　　The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.

　　Minimum Required: None

　　Preferred/Optional: State of Wisconsin Insurance Agent’s license.

　　Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.

　　At Marshfield Clinic Health System, we are fully committed to addressing health equity, diversity and inclusion for our employees and providers, our patients, and the communities we serve. We believe that every individual should have the opportunity to attain their highest level of health. We embrace diversity and welcome differences in who we are and how we think. We believe that any individual or group should feel welcomed, respected and valued. View our Equity and Inclusion Statement here (https://www.marshfieldclinic.org/mAboutUs/Documents/30922-000_Equity-and-Inclusion-Statement%20%282%29.pdf) .

　　Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program .

　　Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

　　We’re hiring! Use “remote” or “hybrid” as a keyword in the search to see our remote-eligible openings!

　　When given the tools needed to excel, great things happen: connection with colleagues, recognition in the community, better care for our patients. All this is available with affordable living rich in leisure. Welcome to Marshfield Clinic Health System . Where career meets community.

　　Positions listed as 30 hours per week or greater are offered the level 1 benefit package.

　　Positions listed as 20 – 29 hours per week are offered the level 2 benefit package.

　　Positions listed as less than 19 hours per week are non-benefited.

　　Benefits for temporary positions vary. Details will be discussed in the interview process.

　　At Marshfield Clinic Health System, we are fully committed to addressing health equity, diversity and inclusion for our employees and providers, our patients, and the communities we serve.

　　We believe that every individual should have the opportunity to attain their highest level of health. We embrace diversity and welcome differences in who we are and how we think. We believe that any individual or group should feel welcomed, respected and valued. View our Equity and Inclusion Statement here (https://www.marshfieldclinic.org/mAboutUs/Documents/30922-000_Equity-and-Inclusion-Statement%20%282%29.pdf)