SanMar CorporationCustomer Service Representative IAt SanMar, the work you do makes a difference.What's the Short Version?A Customer Service Representative I (CSR I) provides world class customer service for all internal and external customers utilizing excellent in-depth knowledge of company products, processes, programs, and technology.What Will You Be Doing?Take inbound calls while maintaining a high level of professionalism and working to establish a positive rapport with every customer.Learn computer system applications to accurately process transactions and maintain customer data.Educate customers on products and services via phone, email, and chat communications.Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution.Build and maintain positive relationships with internal customers and team members.Stay informed on all communications and training to ensure accurate protocols are followed.Build knowledge of relevant company products, processes, programs and technology.Participate in other related duties and projects as assigned by the supervisor or manager.What Are We Looking For?Less than 1 year of customer service experienceStrong verbal and written communication skills.Ability to multi-task and be detail oriented.Results orientated with a strong sense of accountability and urgency.Ability to meet accuracy and productivity expectations.Displays strong organizational and time-management skills.Demonstrates the ability to consistently work well in a team environment.Must have basic math and computer skills. Experience with Salesforce and/or ODY a plus.What's Our Offer?Salary Range: Youll earn between $18.75 - $23.00 (WA, NJ); $17.25 - $21.16 (MN, NV, TX, VA); $16.13 - $19.78 (AZ, ID, FL MT, OH, TN) on an hourly basis, depending on experience.Bonus: Youll be eligible for an annual discretionary bonus up to $2,000.Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.Additional Benefits:Comprehensive medical, dental, and vision benefits401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycleLife insuranceShort/long-term disability coveragePaid maternity/paternity leavePet insuranceWhat Should You Expect?Remote: While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Ability to work on computer for multiple hours with frequent interruptions. SanMar's Eastpointe office is located near Seattle, WA and our standard working hours are 8:00-5:00 PST. Quarterly travel may be required.Who is SanMar?SanMar is more than just a t-shirt company.We see t-shirts as a blank canvas that can be used to unite a team, tell a story or show your love for your favorite local haunt. We create meaningful connections that elevate lives through the apparel we provide.As the industry leader in promotional apparel, we live by a refreshingly simple philosophy: Be Nice and Tell the Truth. This is how we've done business since Marty Lott founded the company in 1971. Today we work with apparel manufacturers from around the world, we've grown to more than 5,000 employees and we still work with those same simple principles in mind.You can see our values take shape in A Canvas for Good, our platform for positive action and citizenship. We are dedicated to being good stewards of the world we share, to lifting up th