IMKO is currently looking for Customer Service Representatives for a client in Columbia, MO.Shift: Monday-Thursday, 8:00a-5:00p and Friday 8:00a-2:00p (Some overtime may be required on Fridays)Pay: $15/hour

　　Position Overview:Reporting to a Brand Lane Customer Service Team Lead the CS Rep I role is the first line of contact across allchannels including but not limited to phone, email, web, social and chat. Candidates should have experience representingbrands publicly, including on social media. They communicate clearly and concisely while being understand of ourcustomer's needs. Candidates also demonstrate strong technical aptitude and the ability to understand, explain andtroubleshoot our products with customers. Ideally, they are familiar with the outdoor industry and are users of our products.

　　Essential Duties and Responsibilities:Providing a positive customer experienceGaining a working knowledge of products from assigned brandsResponding to all customer inquiries (phone, mail, email, web, social and chat)Providing appropriate solutions, troubleshooting and alternatives including but not limited to warranty replacement,repair, and returns for customer inquiries and complaintsEnsuring resolution and customer satisfaction in a timely mannerCommunicating clearly and conciselyRepresenting our brands publicly with professionalism while following communication procedures, guidelines andpoliciesAdaptability to a growing and evolving companySelf-starter working both independently and as part of a teamManaging web and warranty ordersProviding ADA assistance as need to customers browsing our websitesOther duties as assigned.NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listedabove may be changed or supplemented at any time in accordance with business needs and conditions.

　　Education and Experience:Any combination of education and experience provided the required skills and knowledge are possessed.Required Education: High School Diploma *Post-high school education a plusExperience: Customer service related position having experience in a warranty/service department a plusRecommended Skill Proficiency: Microsoft Suite (outlook, excel, teams), Salesforce Service and CommerceCloudsPassions and Interests: Outdoors, hunting, shooting, fishing and/or camping.

　　Competencies and Skills:Must exhibit a strong dedication to the mission, vision, values, and goals of the company with the ability and desireto train and guide all employees toward the attainment of company goals in a team-oriented environment.Working knowledge and desire to learn about outdoor products and accessoriesExcellent communicationSense of urgency and results orientedFlexible, adaptable, intellectually curiousOrganized, attention to detailSelf-motivated and able to manage, train and mentor others.Team orientationHigh integrity

　　Physical Demands:Regular and predictable attendance is required.Ability to sit for prolonged periods of time in front of a computer.Ability to move about facility on regular basis to perform physical activities, such as, but not limited to, lifting heavyequipment (up to 50 lbs. unassisted), bending, standing, climbing or walking.Visual and hearing acuity.NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　We offer weekly pay, benefits, holiday pay, and paid time off.