Customer Service Representative (Bremen, Germany)

　　EMEA, Germany, Germany

　　Minimum Level of Education Required:Associates Degree

　　Percentage of Travel:No travel required

　　Location:Bremen, Germany

　　Ref#:106709

　　Job Summary and Primary Responsibilities

　　· Receive orders by phone, fax, or e-mail. Process incoming orders for products within 24 hours.

　　· Schedule loaners and coordinate surgery coverage.

　　· Ensure loaners are returned promptly after surgery.

　　· Assist sales group with obtaining purchase orders from hospitals.

　　· Process proposals/quote requests from field sales.

　　· Track shipped orders and resolve late shipments.

　　· Notify accounting to bill for lost/damaged equipment.

　　· Determine appropriate pricing, terms and shipping method for products by following Company guidelines. Enter and/or update all pertinent data regarding complaints, customer information or change orders.

　　· Resolve routine customer complaints with product upgrades or price adjustments as required.

　　· Resolve issues with customers concerning order status, credit and shipping problems.

　　· Fulfill literature and other requests for information.

　　· Advise Regulatory Affairs of priority complaints or those that involve regulatory agencies such as the FDA.

　　· Perform duties in compliance with applicable FDA and state regulations as well as standards including, but not limited to, ISO 13485.

　　Required Skills / Capabilities

　　· Associate’s Degree (A.A) or equivalent from two-year college or technical school; plus one to three years related experience and/or training; or equivalent combination of education and experience.

　　· Proficient and accurate with word processing (Word), spreadsheets (Excel), presentation programs (Power Point), charting, flow charting, and graphs. Competency in navigating the Internet.

　　· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of the organization.

　　· Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

　　· Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstracts and/or concrete variables.

　　· The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

　　· While performing the duties of this job, employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shocks, explosives, risk of radiation, and vibration.

　　Education and Experience

　　To ensure that A+ customer service is given to every customer by going above and beyond in every circumstance until the issue, problem, or request has been taken care of. To increase the value of the Customer Service Team to the sales force through ongoing training on customer service techniques and various product trainings. To provide adequate phone coverage, on a daily basis, ensuring support to the sales force and customer is met or exceeded.

　　For roles that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID-19 vaccine, as applicable).

　　NuVasive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability. The “EEO is the Law” poster options are availablehere (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) . NuVasive's EEO policy is availablehere (https://www.nuvasive.com/wp-content/uploads/2019/06/COP-NUV-HR0004-7.pdf) .

　　About NuVasive

　　NuVasive, Inc. (NASDAQ: NUVA) is the leader in spine technology innovation, with a mission to transform surgery, advance care, and change lives. The Company's less-invasive, procedurally integrated surgical solutions are designed to deliver reproducible and clinically proven outcomes. The Company's comprehensive procedural portfolio includes surgical access instruments, spinal implants, fixation systems, biologics, software for surgical planning, navigation and imaging solutions, magnetically adjustable implant systems for spine and orthopedics, and intraoperative neuromonitoring technology and service offerings. With more than $1 billion in net sales, NuVasive has approximately 2,700 employees and operates in more than 50 countries serving surgeons, hospitals, and patients. For more information, please visit www.nuvasive.com .