Overview

　　Who we are:

　　At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways. For over 65 years, InteLogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.

　　What’s the Role About?

　　If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

　　In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

　　Are you energetic, enthusiastic with an engaging personality?

　　Are you driven to deliver effective results while providing excellent customer service?

　　Do you have extraordinary communication skills?

　　What’s in it for YOU?

　　Early access to earned wages viaPayActiv (https://www.payactiv.com/for-you/)

　　Access to 50% of earned wages up to $500 per pay period

　　Full-time, non-seasonal

　　Paid training

　　Advancement opportunities (management training program)

　　Employee discounts

　　Extensive Benefits Package

　　Medical, Dental, Vision Insurance

　　Paid Time Off

　　401(k) Investments

　　Salary Range: Up to $16.50 hourly + benefits

　　The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

　　Responsibilities

　　In addition to delivering extraordinary service on calls in a fast-paced, structured customer care environment, you may:

　　Support customers between the hours of Monday - Friday 7-8pm Rotating Saturday 10am to 3pm

　　Have open availability including weekends and holidays

　　Take back-to-back customer service phone calls with customers throughout the entirety of your shift

　　Make outbound financial collection calls in addition to taking incoming calls to/from customers and persuade customers to make payments on the past due account

　　Have computer technology savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

　　Qualifications

　　What We Look for in a Candidate:

　　18 years or older

　　High School Diploma or GED

　　Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions.

　　Superb attendance, so you can be there when our customers need us.

　　We believe in equal access to opportunity.

　　Our team is like the world we live in. Our people come from all different backgrounds, races, genders and orientations and we love it all. We pride ourselves on being inclusive, welcoming and delivering on the promise of equity. We’re proudly an Equal Opportunity Employer - making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

　　Position Category Customer Service/Collections

　　Job Location US-TX-Copperas Cove

　　Minimum Pay Rate USD $16.50/Hr.