Description

We are offering a contract for a contract to permanent position in the hospitality industry, specifically for a Customer Service Representative role in Lexington-Fayette, Kentucky, United States. In this role, you will be actively involved in managing customer reservations, handling queries, and maintaining an accurate record of transactions.

Responsibilities

• Efficiently manage customer reservation requests through inbound and outbound calls.

• Accurately input reservation details into the system to meet client needs.

• Address and resolve issues encountered by hotels and clients over the phone.

• Collaborate with all departments to communicate any client-related issues.

• Implement problem-solving skills to assist clients and hotels over the phone.

• Ensure client needs and issues are properly notated using appropriate speech and grammar.

• Effectively handle additional responsibilities as required or assigned.

Requirements • Proven experience in the hospitality industry

• Demonstrated ability in handling inbound call center responsibilities

• Proficiency in managing both inbound and outbound calls

• Previous experience in a call center customer service role

• Ability to effectively resolve customer service issues

• Excellent communication and interpersonal skills

• Strong problem-solving abilities

• Ability to work in a fast-paced, high-pressure environment

• Capable of multitasking and prioritizing tasks

• Availability to work in shifts, during weekends, and on public holidays

• High school diploma or equivalent qualification

• Proficiency in using computer systems and software relevant to the role

• Knowledge of the hospitality industry's best practices and standards

• Ability to maintain a positive, customer-focused attitude at all times. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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