Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work.This position will be located in: Lacey , WAJob SummarySupports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participate in the marketing and sale of Border States' products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.ResponsibilitiesEssential FunctionsWorks closely with Border States' sales and marketing staff to meet and exceed Branch sales and gross profit objectives.Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.Provides timely follow-up on customer technical inquiries and requests.Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.Actively participates in the marketing and sale of Border States' products and services.Consistently provides responsive, quality service to meet and exceed customer expectations.Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.Non-essential FunctionsAttends sales meetings and training programs, as required.May assist with sales meetings and trade shows, as needed.May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.QualificationsMinimum of a two-year business/trade degree preferred or the equivalent in work experience.Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred.Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience preferred.Ability to read, write and speak in English preferred.Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software.Skills and AbilitiesExcellent customer service skills include being competent, accurate, responsive and engaged.Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferredAbility to effectively plan and organize.Physical RequirementsFrequency at which you would carry/lift in a typical day:Occasionally 0 - 33% Frequently34 - 66% Continuously: 67 - 100%Lift from Waist:10 to 25 lbs. - Not at all26 to 50 lbs. - Not at all51 to 75 lbs. - Not at all75 to 100 lbs. - Not at all100+ lbs. - Not at allLift from Floor:10 to 25 lbs. - Frequently26 to 50 lbs. - Occasionally51 to 75 lbs. - Occasionally75 to 100 lbs. - Not at all100+ lbs. - Not at allCarried for Distance:10 to 25 lbs. - Not at all26 to 50 lbs. - Not at all51 to 75 lbs. - Not at all75 to 100 lbs. - Not at all100+ lbs. - Not at allPhysical ActivityFrequency at which you would do the following in a typical day:S