Description

　　Our client in North Shore in Pittsburgh is hiring multiple Contact Center Representatives for a contract to hire position. This is a growing company where there is room for growth. Pay starts at $17.00 - $22.00; Based on Experience.

　　Schedule/Hours

　　• Monday thru Friday 7:45AM-9PM

　　• Saturdays and Sundays 7:45AM -5PM

　　o FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.

　　• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)

　　This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.

　　Primary Responsibilities:

　　Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.

　　Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.

　　Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.

　　Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.

　　Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.

　　Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

　　High School Diploma or GED

　　College a plus

　　Special Skills Required to Perform the Primary Responsibilities of this Position:

　　Excellent communication skills, both written and verbal

　　Excellent customer service skills Detail-oriented

　　Ability to work and multi-task in a fast-paced environment Ability to use general office equipment

　　Ability to use a personal computer and job-related software MS Word (intermediate level a plus)

　　MS Excel (intermediate level a plus)

　　MS Outlook (experience a plus)

　　Additional skills:

　　CRM experience a plus

　　Workday experience a plus

　　Relationship management software experience a plus

　　Customer facing experience a plus

　　Softphone/Mitel experience a plus

　　Requirements - Strong customer service and office administrative skills

　　Comprehensive knowledge of Answering Inbound Calls

　　Experience performing extensive research to resolve complex customer inquiries

　　Proficient with computers and technology platforms

　　Experience using Microsoft Office

　　Ability to communicate verbally and in writing effectively throughout all levels of the company

　　Supportive, positive attitude with a professional demeanour applied to all tasks

　　Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

　　Ability to simplify complex problems and build solutions

　　Demonstrated ability to interact effectively with internal and external partners and clients/customers

　　If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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