As a Customer Service Representative, you will act as a liaison between Paymerang and our client’s vendors. In this role, you will be the understanding voice making payments to a variety of vendors. You’ll have the opportunity to make a significant difference in our clients account payables experience. The successful candidate be responsible for making outbound calls to distribute sensitive payment and remittance information, contacting approximately 65-80 vendors per day to make payments.

　　Responsibilities:

　　Manage high volume of outgoing calls with quality and in a timely manner

　　Follow policies and procedures when speaking with clients and vendors

　　Provide sensitive payment information clearly and completely

　　Provide first call resolution whenever possible

　　Identify and confirm vendor needs, ensuring details are communicated and notated

　　Build strong and sustainable relationships with vendors by going the extra mile

　　Input accurate payment details and manage reports in our application

　　Meet personal and team qualitative and quantitative targets

　　Hours of Operation: M-F, 8:30 a.m. to 5:00 p.m

　　Requirements

　　Basic Qualifications:

　　High School Diploma, GED or Equivalent Certification

　　2 years of customer service experience

　　Demonstrate a strong customer focus

　　Communicate effectively with peers, management, and clients

　　Exercise good judgment and decision-making skills

　　Effective time management

　　Attention to detail with strong written and computer skills

　　Strong phone contact skills, including active listening

　　Proficient in MS Office Windows, MS Word, MS Excel, MS Outlook

　　Preferred Qualifications:

　　2 years of post-high school education, Associate Degree or Military experience

　　2 years of experience in a customer contact environment

　　Knowledge of Accounts Payable and Electronic Payments, Sales or Collections experience

　　Benefits

　　Why You’ll Love It Here

　　Incredible growth potential

　　100% employer-paid medical and dental premiums for full-time employees

　　18 days of PTO (& 10 Paid Holidays)

　　401k retirement plan -- with an available 6% employer match

　　Maternity and Paternity Leave: because both moms and dads are parents

　　Successful candidates will be required to adhere to the training and documented procedures when handling electronic and physically protected healthcare information (ePHI/PHI).

　　Please note, at this time Paymerang is unable to offer sponsorship for this role.

　　Paymerang is an Equal Opportunity Employer. Applicants will be considered regardless of race, color, religion, national origin, age, gender, marital status, physical or mental disability, veteran status, or sexual orientation