Job Responsibilities:

　　Works closely with the customer and Kodak internal partners ensuring order to cash processing expectations are met. Multi-faceted role that supports warehouse facilities, supply chain, logistics, Sales, Service, and the credit/collections department. Processes orders, returns, credits, discrepancies and manages order status follow-up requests, via phone, email, and Partner Place/B2B. Role will also create service calls for break/fix repairs.Customer Service Representative Job Duties:

　　* Strong Customer Service experience

　　* Ability to respond to incoming customer inquiries while using multiple systems to accomplish daily tasks.

　　* Build relationships and work closely with customers and Kodak internal partners.

　　* Exercises active listening skills, conflict resolution and negotiating skills with external customers and internal partners.

　　* Understand customer's expectations, processes, and needs. Escalates issues or process gaps and participates in activities to address gaps or misses.

　　* Work with management and other internal Kodak partners to ensure processes are capable of meeting customer's expectations in an efficient manner.

　　* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

　　* Analyzing information and evaluating results to choose the best solution and solve problems.

　　* Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

　　* Prompt in responding to inquiries or to notify customers of any planned adjustments.Education/Experience:

　　* Bachelor's degree, post-Secondary diploma or Equivalent.

　　* 3 to 5 years of Customer Service Experience preferred.

　　* Experience with SAP desirable, or an equivalent ERP system.

　　* Experience with Salesforce desirable.

　　* Knowledge of personal computer-based software applications (MS Office, Lotus Notes and SharePoint). Key Competencies:

　　* Strong problem analysis and problem-solving

　　* Interpersonal skills

　　* Communication skills - verbal and written.

　　* Self-motivated and able to work under pressure.

　　* Able to foster and remotely build relationships with internal/external customers.

　　* Attention to detail and accuracy.

　　* Adaptability

　　* Results OrientatedEOE Policy Statement Kodak is an Equal Opportunity/Affirmative Action Employer. Applicants are free to apply without regard to race, color, religion, sex/gender, gender identity, sexual orientation, marital status, pregnancy, genetic information, citizenship status, national origin, age, disability or veteran status or any other Federal or State legally protected classes.

　　Minimum Salary: 31200.00Maximum Salary: 31200.00Salary Unit: Yearly