Job Description

　　When you're part of the team at Thermo Fisher Scientific, you'll do important work. Surrounded by collaborative colleagues, you'll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team, and help us make meaningful contributions to the world.

　　How will you make an impact?

　　The Customer Service Representative will provide high level customer service to internal and external customers to achieve business goals and objectives which include accurate bookings, shipment execution and timely delivery with required quality documentation.

　　Our ideal candidate will be meticulous, customer oriented, an advocate for Thermo Fisher Scientific, and be eager to drive improvement on daily basis.

　　What you will do:

　　Management of the OTC process :

　　Process and handle order processing transactions accurately, in a timely manner from order entry to delivery commitment to customers.Perform order management activities: order entry, price checking, order clearing aligned with company's policies, prepare vital shipping documentations, LC documentations, invoices etc.Work on new part no & pricing set up in SAP.Handle customer order enquiries, engage with team members to resolve issue quickly.Account & backlogs management, proactively communicate changes/delays and suggest alternative option whenever possible to mitigate critical issue due to shipping delays.Timely coordination with logistics service providers for timely pick up & delivery.Liaise with manufacturing facilities & 3rd party vendors in USA, Europe, APAC to meet customer's expectation on lead-time and delivery arrangement.Work closely with Accounting/Finance on all Credit related, Accounts Receivables (AR), Accounts Payables (AP) issues, follow up when needed.Participate in order management process improvement project when needed.Take ownership of customer requirements, efficiently and professionally as per the service level agreement.Ensure all documentation and order processes are in line with corporate guidelines without violating compliance.Reports preparation on regular basis.Perform ad-hoc duties/projects as assigned.

　　Who we are looking for:

　　Qualifications :

　　Bachelor's degree in BA/BS or Diploma in Logistics/Supply Chain or relevant.You are service oriented, attention to details, outstanding problem-solving and organization skills with excellent phone, email etiquette skills and able to handle difficult customers.Able to multi-task under deadlines, work on complex issue in a fast-paced environment.Demonstrate good knowledge in SAP & MS Office.Knowledge in shipping, freight management and LC documentations.Good command of English & Chinese.

　　About Thermo Fisher Scientific

　　Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle sophisticated scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

　　Apply today! http://jobs.thermofisher.com

　　Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.