This job was posted by https://www.kansasworks.com : For moreinformation, please see: https://www.kansasworks.com/jobs/12807477 Yourtasks

　　Position Description Summary: Responsible for providing and maintainingeffective customer service and satisfaction; provide information toresolve customer shipment related issues; interact with management andwarehouse personnel to establish service criteria and meet customerrequirements. Principal Accountabilities (The following is intended todescribe the general nature and level of work being performed. It is notan exhaustive list of all expectations.):

　　Assist customers with requests and requirements pertaining to pick-upand deliveries, tracing shipments, POD information, rate quotes, andspecial handling

　　Interact with management and warehouse personnel to establish servicecriteria and meet customer requirements

　　Follow up with customers and other departments to resolve invoiceproblems and discrepancies

　　Communicate with customers, coworkers, and other departments tofacilitate the movement of freight and associated paperwork that requirespecial handling

　　Accurately input into and retrieve information from the system

　　Audit air bills for completeness and accuracy. Research and maintainfilings of air bills

　　Reconcile driver pickup and delivery manifests

　　Read, decode, and decipher freight coding in order to expedite freightmovement and tracking process

　　Record damaged shipments and misrouted freight on applicable reports Theindividual in this position must be capable of performing all of theessential functions with or without a reasonable