customer service representative.

　　port washington , new york

　　posted january 17, 2024

　　job details

　　summary

　　$20 - $21 per hour

　　temp to perm

　　no requirements

　　category office and administrative support occupations

　　referenceAB_4446969

　　job details

　　Are you looking to take your customer service skills to the next level? Are you looking to work for a company that offers a ton of growth potential as well as a competitive starting salary? Randstad is partnering with a company over in Port Washington to hire a Customer Service Representative to join their team! We are seeking someone with at least 1 year of customer service experience in an office or call center setting with an upbeat and welcoming personality. We are also seeking someone with great computer skills. If you are interested, please to this posting or send your resume to [email protected] for immediate consideration!

　　salary: $20 - $21 per hour

　　shift: First

　　work hours: 8 AM - 5 PM

　　education: No Degree Required

　　Responsibilities

　　Provide outstanding customer support by accurately and thoroughly responding to inbound calls, e-mail inquiries and chat in order to provide information about products and services, to take orders for part replacements, or to obtain details of complaints.

　　Provide and coordinate service to customers as it relates to order inquiries and entries, product/ technical support, and issue resolution.

　　Determine root causes to issues and develop resolution action plans based on your findings, as well as interact with other departments to help drive positive customer experiences.

　　Be an active listener who can show empathy and patience in a non-scripted environment

　　Obtain and examine all relevant information and assess validity of complaints and to resolve possible causes of failure, wrong product, etc.

　　Review warranty policy terms and determine whether a particular claim is covered by warranty.

　　Prepare shipping for returned goods.

　　Assists in Returns and Replacements as needed.

　　Provide technical assistance as necessary to customers, and utilize internal resources to find resolutions when applicable.

　　Communicate all grievances, improvement suggestions, and constructive criticism to Customer Support Manager

　　Skills

　　Follow-up

　　Active Listening

　　Telephone Etiquette

　　Empathy

　　Interpersonal Sensitivity

　　Adapting to Change

　　CRM

　　Typing Skills

　　Basic Software Skills

　　Basic Computer Skills

　　Call Center Support

　　Patient Support

　　Customer support

　　Customer Service

　　CUSTOMER ORDERS/SALES

　　Customer Relations

　　Answering Phones

　　Administrative Assistant

　　Data Entry

　　Qualifications

　　Years of experience: 1 year

　　Experience level: Experienced

　　Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

　　Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

　　At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

　　Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

　　Applications accepted on ongoing basis until filled.

　　get in touch

　　we are here to help you with your questions.

　　JE

　　jennifer eng

　　+1 631 427 1096 (tel:+1 631 427 1096)

　　[email protected]