customer service representative.
port washington , new york
posted january 17, 2024
job details
summary
$20 - $21 per hour
temp to perm
no requirements
category office and administrative support occupations
referenceAB_4446969
job details
Are you looking to take your customer service skills to the next level? Are you looking to work for a company that offers a ton of growth potential as well as a competitive starting salary? Randstad is partnering with a company over in Port Washington to hire a Customer Service Representative to join their team! We are seeking someone with at least 1 year of customer service experience in an office or call center setting with an upbeat and welcoming personality. We are also seeking someone with great computer skills. If you are interested, please to this posting or send your resume to [email protected] for immediate consideration!
salary: $20 - $21 per hour
shift: First
work hours: 8 AM - 5 PM
education: No Degree Required
Responsibilities
Provide outstanding customer support by accurately and thoroughly responding to inbound calls, e-mail inquiries and chat in order to provide information about products and services, to take orders for part replacements, or to obtain details of complaints.
Provide and coordinate service to customers as it relates to order inquiries and entries, product/ technical support, and issue resolution.
Determine root causes to issues and develop resolution action plans based on your findings, as well as interact with other departments to help drive positive customer experiences.
Be an active listener who can show empathy and patience in a non-scripted environment
Obtain and examine all relevant information and assess validity of complaints and to resolve possible causes of failure, wrong product, etc.
Review warranty policy terms and determine whether a particular claim is covered by warranty.
Prepare shipping for returned goods.
Assists in Returns and Replacements as needed.
Provide technical assistance as necessary to customers, and utilize internal resources to find resolutions when applicable.
Communicate all grievances, improvement suggestions, and constructive criticism to Customer Support Manager
Skills
Follow-up
Active Listening
Telephone Etiquette
Empathy
Interpersonal Sensitivity
Adapting to Change
CRM
Typing Skills
Basic Software Skills
Basic Computer Skills
Call Center Support
Patient Support
Customer support
Customer Service
CUSTOMER ORDERS/SALES
Customer Relations
Answering Phones
Administrative Assistant
Data Entry
Qualifications
Years of experience: 1 year
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
get in touch
we are here to help you with your questions.
JE
jennifer eng
+1 631 427 1096 (tel:+1 631 427 1096)