3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

　　Job Description:

　　Job Title Customer Service Representative

　　Collaborate with Innovative 3Mers Around the World

　　Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 96,000 other curious, creative 3Mers.

　　The Impact You’ll Make in this Role

　　As a Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

　　Primary responsibilities include but are not limited to the following:

　　Acts as the primary liaison between 3M and our customers

　　Handles Order entry, order status, product info inquiry, complaints, pricing, shipping and inventory requests and issues

　　Communicates clearly and professionally with external customers and internal 3M personnel by telephone and/or written correspondence

　　Worklist management including raising internal tickets to address issues/concerns with order management, shipping/tracking, product inquiries and pricing/invoicing

　　Systematic problem solving in regards to material information records and master data monitoring

　　Communicating and working with price change activity, looking at order reports and communicating with customers and internal teams

　　Educates and informs the customer of various processes and directs customers to appropriate resources

　　Managing the customer order process from entry to delivery

　　Develops and leads improvements and/or solutions to work processes and tools

　　Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues

　　Resolves non-routine and difficult customer complaints and ensures response to product and service inquiries - Has knowledge and understanding of the current processing systems and can provide service to internal and external customers

　　Handles internal and external inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions

　　Improves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problems

　　Participates in and maintains a quality service culture within the Customer Account Management Team

　　Participates in Business Division/Supply Chain meetings and reviews to discuss customer accounts, ongoing issues and areas of need

　　May provide training to new employees and other members of work groups. May develop and lead cross-functional business teams and may act as project liaison. Participates on department process improvement teams.

　　Your Skills and Expertise

　　To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

　　High School Diploma and a minimum of two (2) years of combined experience engaging, servicing or selling to customers, clients, and/or a direct experience in a 3M Customer Services role in a private, public or government environment Additional qualifications that could help you succeed even further in this role include:

　　Possess a bachelor’s degree or higher (completed and verified prior to start)

　　SAP system experience is preferred

　　Experienced with cross-functional project leadership preferred

　　Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers

　　Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems

　　Ability to follow through with commitments and show concern for the needs of others

　　Excellent oral and written communication, including presentation skills

　　Clear and conceptual thinking ability; excellent judgment and discretion

　　Prefers to stay busy with a full workload and enjoys meeting challenges

　　Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines

　　Knowledge or experience within 3M Customer Services role and responsibilities

　　Supporting Your Well-being

　　3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

　　Chat with Max

　　For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.

　　Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.

　　3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

　　Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

　　Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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　　3M is establishing two industry -leading companies, creating value through the spin-off of its Health Care business. To search job opportunities in 3M Health Care, click here (https://healthcare.wd1.myworkdayjobs.com/Search) .

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　　At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M's creative solutions to global challenges at www.3M.com or on Twitter @3M or @3MNews.