Quadion LLC/ Minnesota Rubber and Plastics, now part of Trelleborg Sealing Solutions, is a world leader in the material compound development, engineering design and manufacturing of custom molded elastomeric and thermoplastic components and assemblies. Our global reputation for producing “the tough parts,” is matched by our commitment to quality, product performance and service support. It is likely you come in contact with our parts in your daily life without even knowing it. From the faucet in your home, transmission in your car or the medical device that may have saved your life, Minnesota Rubber and Plastics provides the critical sealing components to make these products perform the way you expect. We take pride in this everyday.

　　Summary

　　We are seeking a Customer Service Representative who is ready to provide exceptional service to our customers. In this role you will identify and help implement critical, workable solutions for our customers. You will be responsible for; coordinating and managing order entry, problem resolution, providing technical product information, and ensuring that our customer’s needs are timely addressed. This position will support both our customer base and our sales team.

　　Essential Duties and Responsibilities

　　Seek to purposefully identify issues, consider alternative solutions, and take corrective action to resolve problems. Provide support/service to the customer as well as communicating status to all parties involved.

　　Collaborate with and support team members. Participate in group problem solving and team activities.

　　Serve as a liaison between external customers and internal functions to ensure customer satisfaction.

　　Proactively communicate to customers and account managers with a sense of urgency and professionalism. Handle all customer inquiries regarding delivery, availability of product, shipping information, expedites, etc.

　　Processes Purchase Orders, change orders, lab requests, and quotes for assigned accounts according to established department policies and procedures.

　　Addresses and resolves customer inquiries, problems and complaints regarding products, quality, delivery, etc. inclusive of complex and/or escalated customer concerns and inquires.

　　Provides support to Business Development Managers per assigned accounts according to departmental policies and procedures. Partners with Business Development Managers to investigate and resolve customer concerns. (i.e. quality and delivery).

　　You will love it here if...

　　You are seeking to work within an innovative, high energy, growing organization.

　　You work well with others, promote collaboration and knowledge sharing.

　　You are highly self-motivated with the ability to work independently as well as with a team.

　　You pay great attention to detail and are well organized.

　　Qualifications

　　College degree preferred

　　Two plus years of customer service experience required

　　Experience working with technical manufacturing, engineering or B2B is a plus

　　Strong detail orientation, including ability to think critically, and adeptly analyze problems

　　Ability to prepare professional/accurate correspondence

　　Ability to communicate effectively and professionally with customers as well as team members within the organization

　　Demonstrated decision making, analytical and problem solving abilities

　　Benefits

　　Medical, dental, and vision benefits

　　Healthcare and dependent care FSA and HSA programs

　　Team shares/bonus/incentive opportunity

　　Paid Time Off

　　Reward and recognition programs

　　Training and development

　　401(k) retirement savings plan with company match

　　Tuition reimbursement

　　Life Insurance

　　Employee Assistance Program (EAP)