Description

　　Do you possess excellent communication abilities and strong data entry skills? Robert Half is seeking personable Customer Service Representatives to assist our clients in the Salem area. The Customer Service Representative will receive and process incoming calls from customers in an accurate, efficient, and timely manner and maintain solid customer relationships by handling questions and concerns with care and speed. The Customer Service Representative will communicate with other departments within the company, respond to internal questions and issues, and review and process documents. This position also may require research skills to troubleshoot customer problems and may act as support for other teams within the company.

　　Job Responsibilities:

　　Respond to customer inquiries via phone, email, and chat in a timely and courteous manner.

　　Provide accurate information about products, services, and company policies.

　　Assist customers in troubleshooting issues and resolving complaints effectively.

　　Maintain detailed records of customer interactions and transactions in the CRM system.

　　Process orders, returns, and exchanges following established procedures.

　　Collaborate with other teams to ensure prompt resolution of customer issues.

　　Identify and escalate complex cases to the appropriate department.

　　Continuously update product knowledge to deliver accurate information to customers.

　　Follow communication guidelines and maintain a positive, empathetic, and professional attitude.

　　Strive to achieve individual and team performance targets.

　　Requirements

　　Proven experience in a customer service or related role.

　　Excellent verbal and written communication skills.

　　Strong problem-solving abilities and a patient approach.

　　Proficiency in using CRM software and other relevant tools.

　　Ability to work effectively in a fast-paced and dynamic environment.

　　Flexibility to adapt to changing processes and procedures.

　　Empathetic and customer-focused mindset.

　　Strong organizational skills and attention to detail.

　　Ability to work independently and as part of a team.

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .