Assistant Resort General Manager

　　Ocean Breeze RV Resort (OBJ)

　　Jensen Beach, FL, US

　　Regular

　　Full Time

　　Are you a customer service professional looking to take your talents in a more entrepreneurial direction? Join our team at Sun RV Resorts and embark on an exciting new opportunity! We are looking for anAssistant Resort General Managerwith a real knack for great customer service. If you like the idea of helping to build and maintain a first-class RV resort community and you have the qualifications and background we’re looking for, we want to talk to you!

　　OVERVIEW

　　As an Assistant Resort General Manager, you’ll assist the GM with operations and the continued profitability of the resort, and serve as the day-to-day point of contact for guests and residents. You'll be on-call 24 hours/day and handle everything from administrative activities, marketing, leasing and home sales, to property maintenance, budgeting, human resource management and, most importantly resident and guest relations.

　　JOB DUTIES

　　Ensure guests and residents receive the highest levels of customer service consistent with Sun's Customer Service philosophy.

　　Handle and resolve resident and guest complaints, inquiries and issues in a timely and professional manner.

　　Monitor, code, and approve all invoices; maintain petty cash and activity accounts while adhering to Sun's cash handling policies.

　　Enforce resort rules and regulations.

　　Promote and market resort to guests; ensure overall resort appearance is well maintained and groomed to Sun's curb appeal standards.

　　Handle and report emergencies that may arise onsite.

　　Coordinate team member selection, training, scheduling and development of direct reports and ensure all team members comply with appropriate policies and procedures.

　　Oversee and account for balancing of income nightly.

　　Coordinate timely distribution of rental increase and lease renewal notices (if applicable).

　　Market models, pre-owned, and brokered homes for sale in the resort.

　　Manage rent collection process, including collecting, posting and depositing income from leasing of rental sites; ensure bad debt is submitted to collections.

　　Review residency applications and approve or deny residency.

　　Report deficiencies, which would adversely affect the operation of the resort, to the RVP.

　　Assist with developing marketing strategies and maintaining effective advertising to attract prospective guests to resort.

　　Complete market surveys and insurance inspections as required.

　　Initiate and maintain local dealer relationships.

　　Coordinate and follow-up on service requests.

　　Assist with preparation of annual operating budget.

　　Review monthly property accounting reports and compile reports for Accounting; prepare monthly explanation of P&L variances.

　　Select, supervise, and review all contractual services as directed.

　　All other duties as assigned.

　　REQUIREMENTS

　　High School Diploma or GED

　　Minimum of 2 years property/resort management experience, including 2 years supervisory experience

　　Previous sales & leasing experience,preferred

　　General knowledge of maintenance

　　Solid negotiation skills

　　Ability to thrive in a fast-paced environment

　　Working knowledge of basic accounting principles

　　Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law

　　Basic computer proficiency including email, internet and Microsoft Office Suite; experience using Yardi and/or RMS,a plus

　　Flexibility to respond to resort needs during non-business hours

　　REWARDING BENEFITS

　　At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

　　Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family

　　Comprehensive Dental Plan

　　Vision Plan

　　Voluntary Health and Dependent Care Reimbursement Accounts

　　Life and Accidental Death and Dismemberment Insurance

　　Short and Long-Term Disability Coverage

　　401(k) Plan with Sun matching contribution

　　Paid Parental Leave

　　Employee Assistance Program

　　Identity Theft Insurance

　　Legal Assistance Plan

　　Pet Insurance

　　Tuition Reimbursement program providing financial support to team members who further their formal education

　　Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation

　　Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more

　　Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

　　Job Reference: 129114

　　ACCESSIBILITY ASSISTANCEIf you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [email protected]. "Applicant Accommodation" should be included in the subject line of the email.

　　Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.

　　California Team Member Privacy Notice