At Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it. We are hiring immediately for a Customer Service Representative - a role that will help us to power progress for our customers.

　　Why Aggreko? Here are some of the benefits and rewards.

　　Hybrid Schedule available

　　Annual bonus program tied to company and individual performance

　　No cost medical plan option available 

　　Paid training programs

　　Career growth opportunities and tuition reimbursement 

　　What you will do:

　　You will be based out of our New Iberia Administration Center

　　Principal point of contact d eliver ing an exceptional customer experience, through meeting and exceeding the defined standards

　　M anag e the client relationship throughout the life of the hire

　　P roactively setting expectations and communicating any variations to the original order , including changing technical requirements, hire extensions and additional services

　　Make ad-hoc decisions in the best interests of the customer

　　Assist the customer with regards to new orders, post-order follow-up activities and in expediting the process

　　T ranslate customer requirements across multiple systems as needed and ensur e the operational teams are well versed in customer requirements

　　Take ownership for all customer queries, breakdown, or complaints, liaising with the appropriate teams to ensure these are resolved promptly to the customers satisfaction

　　Maintains high levels of customer satisfaction and positively impacts the ir feedback

　　Answers inbound telephone calls, emails, and other channels and deals with them promptly and efficiently against agreed KPIs

　　We’re experts, which means you’ll have the following skills and experience:

　　University Degree / Specialized Diploma / Vocational Training or equivalent work experience

　　Driven by higher standards of excellence

　　Customer Service experience in a business-to-business environment, preferably within a rental environment

　　Excellent interpersonal skills and effective a bility to communicate across all levels of the organization

　　Experience with an ERP system, or customer relationship management (CRM) database , p ower user of Microsoft PowerPoint, Excel, Wor d , Teams, and other software programs

　　We recruit the best talent. Apply now and help us keep the power on.

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　　About Aggreko

　　We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

　　Equal Opportunity Employer, including disability and veterans.

　　At Aggreko, we provide energy solutions so communities can thrive and businesses can grow.

　　We bring power, heat and cooling to customers and communities wherever they need it.

　　No two days are the same. We work in dynamic environments and offer a wide range of opportunities for motivated people to enrich their lives and communities. If you are prepared to give us your best, you can learn and grow quickly.

　　We are building an inclusive culture and an environment where everyone can be at their best. We encourage everyone to be themselves at work because we know that’s how we achieve our potential.

　　Join us, bring your energy, and grow your career.