Job Description

　　Responsibilities and Duties:

　　Coordinate and determine approvals, eligibility and inform the medical providers as well as issue GOP's according to policy and client authorizations

　　Tracking and follow up of all cases in Latin America ensuring appropriate follow up with the medical providers

　　Provide guidance, support and advice to international members seeking medical treatments or procedures

　　Responds to routine phone inquiries and written correspondence related to authorizations and claims status

　　Screens and routes complex cases to the appropriate manager

　　Navigates multiple systems to obtain necessary data to issue GOP's

　　Verify payments and/or denials as well as treatment authorization status and inform the appropriate party accordingly

　　Able to be a part of a on-call/duties rotating schedule (after normal office hours and weekends)

　　Skills and Requirements

　　Qualifications:

　　Bilingual /English and Spanish required Portuguese/French a plus

　　2+ years of experience in customer service, health insurance field a plus

　　High school diploma/GED required

　　Strong analytical, detail-oriented and accuracy skills are required

　　Ability to manage time effectively, set priorities, meet deadlines as well as adapt to change

　　Desire to work in a small entrepreneurial environment Bilingual null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].