Description

　　Paid Services Account Manager

　　We are looking for a results-driven individual with retail experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction. The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results. Provide primary post-sales general and/or technical support to third-party sellers. Manage relationships with key accounts and develop strategies to maximize these relationships. Responsible for monitoring and maintaining performance, and working with clients to improve performance. In addition, responsible for proactive monitoring of accounts to identify and address any issues that may impact revenue generation. Must be focused on driving results, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.

　　Roles & Responsibilities:

　　Planning/Analysis:

　　Conduct deep dive analysis on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement.

　　Analyze territory trends, diagnose root cause of performance and create actionable plans for operational improvements.

　　Define the territory, opportunities and goals (Input/Output) within the portfolio of accounts.

　　Identify key business opportunities for the territory and manage toward a growth plan.

　　Implement account management best practices and SOPs into the business development framework.

　　Leadership:

　　Become a thought leader in defining success criteria and understand business needs of large Sellers in an ever-changing business environment.

　　Manage all aspects of the client relationship for highest standard of seller experience.

　　We are open to hiring candidates to work out of one of the following locations:

　　Shenzhen, 44, CHN

　　Basic Qualifications

　　3-5 years relevant experience in the retail and/or related industries, with a proven track record of managing relationships and/or projects

　　Exceptional interpersonal and communication skills

　　Strong analytical skills and ability to independently deal with tools (Salesforce, Excel, other internal tools)

　　Experienced in using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions

　　Demonstrated ability to manage multiple projects - work prioritization, planning and task delegation

　　Proven track record of taking ownership and driving results

　　Proficiency in oral and written English

　　BA/BS required

　　Preferred Qualifications

　　3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience

　　Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights

　　Experience analyzing key open issues and resolution metrics for each of the managed accounts

　　Experience in relationship management within technology, start-ups, or SaaS Platforms

　　Ideally experience of working within e-commerce/B2B/Tech firms.