REMOTE OPPORTUNITY- MUST LIVE IN ST. LOUIS, MISSOURI

　　Description:

　　Fully remote after training. Needs to be flexible for hybrid schedule if internet goes out of they can't work from home at any point.

　　Internal Job Title - Dealer Warranty Support Rep

　　Summary: Residential and commercial warranty claims specialist

　　Major Job Duties and Responsibilities:

　　Resolve customers’ service or order complaints by performing activities such as warranty lookup, order investigation, warranty claim and order completion, invoice refunds and claim/order assistance.

　　Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation.

　　Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken that are concise, and easy-to-read.

　　Ability to multi-task between different phone and email queues

　　Skills:

　　Customer Service, Bachelor, Order Support, Order Entry, MS Office, Data entry, Call center, Inbound call, Customer service call center, Order entry

　　Top Skills Details:

　　Customer Service, Bachelor, Order Support, Order Entry, MS Office,Data entry

　　Additional Skills & Qualifications:

　　Associates Degree or equivalent 3 to 5 years customer service-related experience required.

　　Collaborates well with internal and external parties

　　Verbal and written communication skills

　　Attention to detail

　　Customer service skills and interpersonal skills

　　Ability to work independently and manage one’s time.

　　Ability to accurately document, record and maintain customer/client information.

　　Time management and multi-tasking skills.

　　Previous experience with computer applications, such as MS Outlook or data entry software.

　　Salesforce experience is a plus

　　Skills and Competencies:

　　Customer Centric and Customer Relationship Management

　　Product Knowledge and Application

　　Solution Focused

　　Resiliency & Agility Someone who is focused on creating starting a career, driven in the fact that they want to grow in the company. Self-starters, ability to drive and focus.

　　Experience Level:

　　Entry Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.