Customer Service Representative Job Description:

　　We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

　　Customer Service Representative Responsibilities:

　　Maintaining a positive, empathetic, and professional attitude toward customers at all times.

　　Responding promptly to customer inquiries.

　　Communicating with customers through various channels.

　　Acknowledging and resolving customer complaints.

　　Knowing our products inside and out so that you can answer questions.

　　Processing orders, forms, applications, and requests.

　　Keeping records of customer interactions, transactions, comments, and complaints.

　　Communicating and coordinating with colleagues as necessary.

　　Providing feedback on the efficiency of the customer service process.

　　Managing a team of junior customer service representatives.

　　Ensure customer satisfaction and provide professional customer support.

　　Customer Service Representative Requirements:

　　• Pleasant, positive, professional attitude

　　• Adept at building rapport with customers and have a customer-centric thought process

　　• Capacity to deal with frequently changing priorities

　　• Temperament to handle stress effectively: remaining calm and focused in a hectic environment

　　• Ability to multi-task

　　• Excellent communication skills

　　• Outstanding follow-up and follow-through abilities

　　• Detail oriented

　　• Superior computer skills

　　• Proficient in Microsoft Word, Excel, and Outlook.

　　• Knowledge of Field Force Manager, Ascente, and Traverse.

　　About Aston Carter:

　　Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

　　At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

　　Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] (%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.