Description This Customer Service Representative position via Robert Half is perfect for someone who likes the idea of working in a dynamic, rapidly changing call center. Articulate, highly-skilled Customer Service Representatives will be preferred in this position focused on building solid customer relationships. If you're looking for a long-term contract / temporary to hire engagement, and can work in Waterford, Connecticut, this could be the Customer Service Representative position for you!

　　Responsibilities

　　Offer friendly, accurate customer service in a timely fashion

　　Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

　　Handle incoming telephone calls

　　Receive and send written business correspondence Requirements - Upbeat, positive attitude and an approach to work rooted in professionalism

　　Demonstrated experience performing extensive research to resolve complex customer inquiries

　　Excellent customer service and office administrative skills

　　Strong proficiency in Excel and other Microsoft Program skills

　　Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and InsightlyNumeric data entry experience highly preferred

　　General familiarity with High-Volume Data Entry

　　Call Center Customer Service experience

　　Customer service software experience required

　　Demonstrated knowledge of data entry

　　Resolve Customer Service experience

　　Adeptness in Computer Data Entry

　　Practical knowledge of Perform Data Entry

　　Superior Customer Service experience preferred

　　Proficiency in customer service

　　Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information

　　Strong communication skills, both verbally and in writing

　　Ability to recognize, evaluate, and resolve problems effectively

　　1+ years of past relevant experience

　　Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

　　If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .