Customer Service Representative-Fully Onsite Located in Southfield, MI

　　Monday-Friday

　　7:45am-5pm

　　Description:

　　Answer incoming and make outgoing customer telephone calls: Answer customer calls and emails on a daily basis and assist in resolving any questions or concerns in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers

　　Will handle 70+ Calls Per Day (Average handle time is less than 5 minutes per call)

　　Educating customer on waste and recycling rules for trash pickup day.

　　When the customer calls, you just type in the street address number and the city, and then it populates the matches.

　　Assisting customers with Online Login, Billing, Missed Pickups, Trash Can Delivery, Bulk Item Discarding, Hazardous Waste, and more.

　　Types of calls/inquiries they receive

　　Handling Customer Complaints.

　　Skills:

　　Customer service

　　Call center

　　Inbound call

　　Customer support

　　Customer service call center

　　Retail

　　Experience Level:

　　Entry Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.